Maureen & Andrew, North Vancouver BC | Kenya | January 2019
HI Thierry, We had an incredible time in Kenya! Once again, the camps were fantastic, and the service was just great. The animals let us into their lives and showed us their families and interactions with each other and other species. They were all very gracious, except I though Mr Greg was a little grumpy in musk in Amboseli! Haha! Although Wilson said he was just fine….The guides were fantastic and drivers exceptional, and we loved it all. Got great photos and film footage as memories. The last day in Nairobi was also pleasant, we liked the garden restaurant of Karen Blixon the best. The giraffes were lovely… Thank you for everything, Maureen and Andrew
Rochelle C – Wheatley, Ontario | Ecuador & Galapagos | January 2019
Hi Jen, Can’t thank you enough for everything you did to make the Ecuador & Galapagos experience a truly ‘Trip of a Lifetime’ for me, Ross & Renee. Every single base was covered, from having us met at our transfer points and our wonderful guide Gabriella and the accommodating driver in Quito, to the surprise welcome gift awaiting me in the Patio Andaluz Hotel room. The trip was everything you said it would be and more. We were never left wondering about any aspect of the experience as everything ran smoothly due to your excellent foresight and supervision. Kudos on your photographic skills as shown on the welcome- back-home card of the ‘Iguana Honeymoon Couple’. We couldn’t have done it so well without your efforts.
Hi Jen, To echo and add to what Mom has said – through your hard work and attention to detail, the trip was magical, seamless, and truly an experience of a lifetime. It was so helpful to have guidance at every stage to get us through airports and to and from hotels and airports with no worry. As Mom said, Gabriela was a wonderful guide, showing and telling us about how special Ecuador is, and keeping us on track to make the most of our experiences. The Live Like a Local tour helped us get some unique perspective about Quito, and learn about unique skills and services. We were very pleased with Patio Andaluz. The staff were wonderful, very helpful. The location was perfect. The Isabela 2 and the staff were amazing. Interestingly, the ship was only about 1/2 full (and we learned that another ship was about the same), so it made for small groups and lots of attention, and they offered lots of flexibility to meet people’s needs. The excursions to the islands were fantastic; each island so different from others. We really felt that we got a great cross-section of the islands. The guides were very attentive to show us all the unique wildlife and flora. It was great how the operators have things worked out with the Parks, so that in each location we were the only group, and we had lots of time to savour the environment – no rush, ever. The move to Finch Bay was effortless. The rooms that we had in Patio Andaluz and Finch Bay were marvellous, location-wise (and for the view and balcony at Finch Bay). The cabins on Isabela 2 worked out so well. The amenities in each location were great. I think Mom used the hot tub on the Isabela 2, and we all loved winding down at the pool at Finch Bay. It was a perfect touch to end our vacation on land at Finch Bay, such a wonderful resort. Ross and I did explore Las Grietas and Puerto Ayora, while Mom relaxed by the pool. The food was simply awesome everywhere, from Patio Andaluz, our special lunch at Casa Gangotena, through Isabela 2 and Finch Bay. We felt very spoiled. I think I achieved my goal of having local fruit and fish/seafood every day. The trip exceeded all our expectations, thanks to all your work, Jen.
Renee C – Edmonton, AB
Shirley U – Conifer, Colorado | Ecuador & Galapagos | December 2018
Hi Jen, Your amazing planning created a trip without flaw. Everything was perfect. Everyone was perfect. We even kept up with the young guys. Ordering prescription goggles was the best decision for under water sights were clear Thank you again for your precise planning. I love the card with the Iguanas. Shirley Again, thank you so much.
Linda M – Quathiaski Cove, BC | Ecuador & the Galapagos | December 2018
Hi Jen, HERITAGE SAFARI SERVICES: As usual, everything was perfectly organized with no errors nor omissions! The meet and greet was on time and went well. A trip well set out and very enjoyable!
QUITO: Hotel Patio Andaluz was lovely – good food, clean comfy room, a perfect respite after the flight. Nice entertainment in the evenings. Tropic tour guide and driver (Eduardo and Eduardo) were knowledgeable and pleasant. Both days the tours were very enjoyable. The vehicle, a newer Hyundai was clean and comfortable. The visit to the “Equator” and Otavalo market was interesting and fun. We made a few purchases :))
GALAPAGOS NATIONAL PARK AND THE MV ANAHI: The Catamaran Anahi is comfortable and spacious. Our cabin was functional, clean and in good repair. We certainly didn’t starve!! The food was plentiful and tasty. Our guide, ROCIO really knew her stuff – she was informative, diligent, accommodating and easy to get along with. She paid attention to detail, and strived to ensure everyone was happy. Long days with very early starts and late endings left us ready for bed before 9:30pm LOL. The Anahi crew were helpful and well trained in all aspects of their duties.
WYNDHAM HOTEL: Was the perfect ending – it was just lovely, comfortable, large room, good food in the restaurant, quiet and clean. The staff were very accommodating and the shuttle service is great. I would recommend this hotel to anyone.
Louise & David, North Vancouver BC | Botswana | November 2018
Thank you so much, Thierry! You put together a trip that we’ll never ever forget.
The Botswana safari was fabulous. Everything was seamless, and we loved the bush plane flights (four we did). Of the three resorts, Chobe was decent but not exceptional. But more than adequate. Ma Dinare was one of the nicest resorts we have stayed at anywhere, safari or otherwise, service and everything was top class and exceptional. Best service we have had anywhere, and because there were so few people, we dined with the main guide and manager each night and it was really fun to talk to them. We loved the Delta! Tau Pan was remote and while not as fancy, the location, the scenery and the game drives were fantastic. We had two lions, a male and female, right under our tent roaring in the middle of the night. Woke us up. We loved the Kalahari!
Lars, Stephanie, and Mattis B-K – Vancouver | Kenya and Tanzania
Hello Thierry, Our family had a wonderful safari experience from July 4- 14, 2018. We saw all the big 5 by day 3. We went from Nairobi to Lake Nakuru for 1 day, Masai Mara for 2 days,1 night at Lake Victoria, 2 days on the Serengeti, and a day at the Ngorogoro crater.The wildlife and savanna scenery was magical. The accommodation in the lodges and tented camps was very comfortable and were in excellent locations.. Surprisingly the cuisine in Kenya and Tanzania blew us away…delicious. The 2 guides we had were very knowledgeable, and gave us ample opportunities to absorb all the superb wildlife encounters. I would recommend you contact Thierry and book a safari with Heritage Safaris, they are extremely knowledgeable and provided us with a trip of a lifetime.
Keith & Rosemary – North Vancouver BC | Rwanda, Kenya and Pemba Island | November 2018
My wife and I had an amazing 21 day trip through East Africa–Rwanda, Kenya and Zanzibar–organized by Thierry Cellier of Heritage Safari. Every lodge that Thierry picked was gorgeous, and full of wild animals. The food and the staff at all the lodges we stayed at were professional; the food was great and service was flawless. Even more important was the travelling logistics–somebody met us at the end of each flight and took us in a clean van to our destination. All the safari guides and all the city drivers that were in Thierry’s network spoke great English, had wonderful manners and lots of patience as we asked lots of questions on local religion, politics, and economics. One morning on our trip, a national airline changed our flight time the day before we took off, and Thierry got hold of us and reached his chosen logistics company to inform of us of the change, and made sure everyone was on the same page. Our trip was exciting, and flawless, and we would book with Heritage Safari again.
Reg & Sheri-Dawn R. – Regina | Ecuador & Galapagos | Oct-Nov 2018
Jen, We have had an amazing trip and experience in the Galapagos. First of all, thanks very much for arranging the birthday treats. It made for a very special day and week. One of my main goals for the trip was to get some unique and interesting photos…accomplished. After Jen had arranged an amazing experience for us on an African Safari several years ago, we did not hesitate to have her help again on our trip to the Galapagos. It was once again a terrific adventure. We were treated exceptionally while there and were allowed a lifetime opportunity to experience this very special place. Our trip went beyond just seeing the sites, to also include an opportunity to meet the real people from the communities.
Chris & Derwin A. – Regina, Sask | Ecuador & the Galapagos | Oct – Nov 2018
This is the second time we have booked a travel holiday with Jen. She is an excellent listener and takes the time to be sure she is planning the kind of activities we will enjoy and the style of travel we prefer. She is very knowledgeable about the destinations because she personally visits them and uses top notch local suppliers with whom she is familiar. Jen is very prompt and timely with her information and services. We very much enjoy working with Jen and whole heartedly recommend her services and the Heritage Safari Company.
Carolyn & Alaie , North Vancouver | Kenya & Tanzania | November 2018
Hi Thierry, The safari was perfect. All of our guides were very professional, pleasant and knowledgeable. We were met and transferred to our destinations seamlessly as per our itinerary. The accommodations while on safari were great, and the food was good, with plenty of variety. All in all, we had a wonderful trip. We would highly recommend both the trip, and your services, to anyone. Thank-you for helping us to have such a great vacation.
Darci R & Stephanie B – Surrey & Vancouver, BC | Tanzania Safari & Zanzibar | Sept – Oct 2018
Jen at Heritage Safari Company helped make our safari to Tanzania the trip of a lifetime. Jen was very professional and was able to create an itinerary that stayed within our budget and included everything we’d asked for. The tented camps, lodges and hotels were all very nice and comfortable. The staff, guides and drivers were all very friendly, welcoming, accommodating and knowledgeable. Some of our highlights included the amazing wildlife viewing, the hot air balloon safari in the Northern Serengeti, the walking and night safaris at Grumeti Hills lodge and the beautiful beaches and sunsets on Zanzibar. We would not hesitate to recommend Jen at Heritage Safari Company to anyone looking to make their dream of a Safari a reality!
Chris and Lisa – Calgary, AB | Tanzania Safari & Zanzibar | October 2018
“My fiancé and I worked with Jen at Heritage Safaris to book our dream trip to Tanzania. We had initially tried to do things ourselves and very quickly realized we were over our heads. We found Jen and Heritage Safaris online and their BBB rating impressed us. Jen, right from the beginning, was a pleasure to work with. Her expertise in the region and professionalism were immediately noticed. She asked us what our goals and budget were and built us the perfect trip from there. The vendors Heritage Safaris uses are of the highest quality and we felt like royalty from the moment we landed in Africa until the moment we left. Their guides were very knowledgeable and most importantly, safe as were the accommodations they arranged. I consider myself to be a princess when it comes to the finer things in life and I was more than happy with the accommodations. We can’t say enough good things about our experience with Jen and Heritage Safaris and would absolutely recommend her to anyone with even the faintest interest in visiting this incredible continent.
Chris & Kervyne L. Kay & Roger K. Calgary & Toronto | Kenya, Tanzania & South Africa | Sept-Oct 2018
Jen, we just wanted to let you know how fantastic the trip to Kenya, Tanzania and Cape Town, you planned for us went. You planned airport pick up for us and they were there waiting for us every time. They were always professional and told us about the areas we were passing through. The Nairobi tour to the Daphne Sheldrick Elephant Orphanage, Giraffe Centre and the Kazuri Bead Factory made for a wonderful first day. We are so glad that you gave us the opportunity to see the baby elephants! We adopted a baby elephant “Enkesha”on behalf of our 8 grandchildren and brought pictures of her home for gifts. We must say that our accommodations were excellent and interesting. All had everything you could ever want to eat and beautiful views and pools. We had dreamed of seeing the “Big Five”. We could not have believed the herds and family groups of animals we actually did get to see. Our drivers in Kenya and Tanzania we very knowledge about the areas we went to, where to look for animals and had books to look up birds in order to give us correct names. They were friendly and we enjoyed their company. Jen we feel that you planned for us to see many different areas and landscaped to give us an amazing trip of a life time! We realize that your firsthand knowledge of this countries gave us better understanding too. Our hotel in Cape Town was perfect for us. We loved being close to the ocean and walking on the promenade. Our small group tour to Vamos Township has changed us forever! There is poverty and there is disturbing poverty!! How does one help? We did feel better when we got a smile from the children when we gave them candy, and maybe they did too for a few minutes. We saw and learned a lot on the other tours you planned as well. Jen, we feel very lucky that you were referred to us. We will be sure to pass your name and Heritage Safari to everyone we know who wants a “Safari and Trip of a Lifetime” that works out to be ABOVE AND BEYOND their expectations!
Jen, Thank you for putting this together for us …we did have the trip of a lifetime! Before I forget, I want to you to know that I loved the birthday surprise, wine and cake! In Africa!! We are too pooped to think today but will absolutely get back to you and share our stories. This trip was more than either of us expected…
South Africa, Zimbabwe & Zambia | Sept 2018 Group Tour
Hi Jennifer, I had a wonderful, awesome 3 weeks on Safari. Each day was a ‘wow!’ day. The care we were given, such as having people meet and guide us through each stop made me feel very pampered and special. The accommodations were pleasant, clean, comfortable and in most instances luxurious. All the guides and support staff were knowledgeable, helpful and made me feel like a special and welcome guest. The wildlife we saw up close and in their natural habitat was diverse. I never expected that we could be so close yet feel so safe. I particularly liked the way were given time and the best aspects to capture such beautiful photos. All this and the fact that the camps help to contribute to the welfare and economic growth of the surrounding communities was a great bonus. Of course the people in our group including you and Peter also added a special something. I would recommend this trip and your company to anybody. Blessings of the upcoming season and thank you so much for making this trip a truly memorable one.
Barb W. – Renfrew, Ontario
Hi Jen, The experience we both had was great. Sometimes I couldn’t believe we were there doing everything we did. First, Craig and I were over whelmed with the accommodations in every Lodge we visited. Each had their own uniqueness. From a beautiful room in Arathusa to the tent lodging in Zambezi River Camp. After seeing the full extent of the tour, lodging and food we experience, the price was not so hard to swallow. Cape Town was just as wonderful. The tours were great and informative and the Ilios tour company were always there on time or before. Getting around was easy and we did a lot of walking (which we both needed after all the food). Heritage Safaris is an exception company and everything was first class and they handled everything professionally. Once you were with the group you never had to worry about anything. It was handled before you knew there was an issue. Truly a company we would recommend and use again.
Terri & Craig K. – Reno, Nevada
Jen and all the Support Crew at Heritage Safaris. A job Very Well Done. The recent trip to Capetown, Kruger Park, South Africa, Hwange Park, Zimbabwe and Zambia was amazing every step of the way. Each day we would have an inspiring experience thinking that was the highlight of the trip and the next day some other more amazing treat was in store for us! We were incredibly impressed with your organizing ability and dedication to everyone having the very best experience that they could in their own way and on their own terms. The amount of time in each Safari Lodge was spot on. You felt like you got to experience it without ever feeling like you were starting to run over the same ground again. Each location you choose had a unique atmosphere, experience and culture. The variety of activities was wide in breadth and unique. It’s hard to imagine a better put together and executed itinerary. Well Done Jen! The group also gelled together very well, which made the trip even more memorable. We can’t wait to book our next trip with Jen!
Wayne & Mel L. – Bancroft, Ontario
This fall I took my first and hopefully not my last trip to Africa. The trip was organized by Jen Lubey from Heritage safari. There are not enough words to describe how wonderful the whole trip was. Jen arranged wonderful accommodation and tours for us at the numerous places we visited. We were met at the arrival gate at the airport which helped us navigate in a new country. All the transportation was on time and impeccable. The safari’s themselves were diverse and the animals and photographic opportunities were nothing short of amazing. For the safari component I would like to say thank you to Arathusa Safari Lodge and to the Imvelo organization for hosting us. Our group was a fascinating group of people which melded together well. In Capetown the Rosmead House boutique hotel was lovely and the staff were very helpful. Jen also made it possible for us to experience some adrenalin activities at Victoria Falls which will not be forgotten. I would strongly recommend Heritage Safari’s and have already done so to anyone whom I have discussed the trip with.
Stephanie L. – Renfrew, Ontario
Pierrette L. – Ottawa, ON | Rwanda & Tanzania | September 2018
Hi Jen, We had an absolutely marvellous trip. Everything went off without a hitch. Your agency, and you in particular, were flawless in maintaining contact during the planning process, and everything went like clockwork on the ground the entire time. The accommodations were excellent, the staff at each location was incredibly solicitous, and the driving guides were extremely dependable and knowledgeable in both Rwanda and Tanzania. We learned a lot on the trip about wildlife, and the guides’ advice and knowledge complemented the numerous photos and videos we brought home to share with families and friends. I would not hesitate at all to recommend Heritage Safari Company to anyone who wants to visit Africa safely and well prepared.
Ken M. & Felicia B. – Calgary, AB | Kenya, Zimbabwe, Botswana & South Africa | September 2018
Jen – a sincere thanks from both of us on a great trip. It was just fantastic. I want to thank Jen and Heritage Safaris for helping make my 60th birthday celebration such a lifetime trip. I purposely don’t say once in a lifetime because I am sure we will do it again. I like to plan my trips but deferred to using an agency and am glad I used Heritage Safaris– while it is possible to book your various camps, the logistics of moving from location to location would almost be overwhelming – Jen did an incredible job of ensuring seamless transition between multiple locations over 4 weeks of travel. Jen also provided some great insight on how to organize the trip, particularly including how to transition through Nairobi. Having never been on a safari, dealing with a local agency that you could meet with and discuss trip details was great. A trip of this length through four African countries is bound to have some glitches – I think the timely nature in which Jen handled these problems (none of which were of a major crisis) speaks volumes to how attentive Jen and Heritage Safaris were to every detail. Thanks for all your hard work.” Ken and Felicia
Dave, Connie, Ryley and Tyra H | Calgary, AB / Peru, Ecuador & the Galapagos | July 2018
Hi Jen,”Our family recently had the pleasure of taking a 5 week family adventure to Peru and Ecuador. Our adventure took us to the beautiful and historical Sacred Valley, the challenging Salkantay Trek, awe inspiring Macchu Picchu, the sights and sounds of Cusco, a train ride through the Andes, boating on Lake Titicaca, exploring the Amazon River headwaters along the Napo River and Yasuni National Park, enjoying a taste of the country lifestyle in a hacienda in the Andean highlands, the beautiful cities of Quito and Lima and, of course, the Galapagos.
This adventure would not have become a reality with the tireless efforts of Jennifer Lubey. From the first time we met Jennifer, she took an interest in us, as a family, and what we wanted to see and do on our adventure to South America. From listening to our initial thoughts on the trip, to providing ideas for us to consider, to coordinating quotes from the numerous providers in South America, to pulling all of the logistics together (this was no easy task given our specific requests for the Salkantay Trek and specific provider in the Galapagos), to ensuring all components of the trip came together seamlessly such that we had no concerns once we set foot in South America, to making herself available to address any concerns or questions we had (even while we were travelling in South America!!), to a “welcome home” card waiting for us upon our arrival home, Jennifer left nothing to chance. Her travel expertise, attention to detail, willingness to listen to what is important to her clients, her ability to connect with, and relate to, her clients and her personal desire to ensure trips she plans for her clients not only meet, but exceed, their expectations, exemplifies who Jennifer is as a person an her dedication to her clients.
We cannot thank Jennifer enough for everything she has done for us to make this trip of a lifetime a reality. Jennifer, your time, effort and willingness to go over and above (even answering a call from us at 7AM on a Sunday!!!) to ensure our trip exceeded our expectations will be remembered and has been truly appreciated.
Katie & Marion T. – Calgary, AB | Botswana, Victoria Falls & South Africa | August 2018
Hi Jen, Our trip to Africa was absolutely fantastic our first stop was an elephant camp where it was magical. Sylvester was the highlight although the elephant interaction was a close second the accommodations and the people were first class. We did the rainforest walk witnessing Victoria Falls, jaw dropping. The second stop was at Chobe the accommodations and people were also amazing. The amount of wildlife at Chobe was breathtaking could not believe our eyes. The third stop was at Lagoon camp here at Lagoon Camp we had our best guide and tracking experience of the trip. While tracking two lionesses the guide and tracker explained the process of tracking which was unbelievable. The result was finding two lionesses in the tall grass. Accommodations and staff from Lagoon were all so amazing. Our final stop was at splash camp. This camp was only two months old and was done very nicely. We saw our first male lion. Throughout the trip, we saw so many birds, antelope, cats, wildebeest, buffalo, hyenas, elephants, giraffe, warthogs, monkeys, baboons and beautiful landscapes with beautiful sunrise and sunsets that we feel our eyes were full. Much thanks to you Jen for putting us in a position to experience the best trip of our lives. You more than exceeded our expectations!! We were greeted and transported with much professionalism from the staff you chose for us. Won’t ever forget, trip of a lifetime.
Carol M. Family – London ON | South Africa, Victoria Falls July 2018
Hi Thierry, Thank you so much for putting together this fabulous trip. It was an incredible family experience.The itinerary worked out wonderfully.
We enjoyed Cape Town – the drivers from Ilios Travel were very friendly, helpful, very nice to deal with. Our tour guide from Ilios, Riann Williams, was fabulous. He was very professional, knowledgeable, informative, interacted well with each of us, the kids enjoyed him as much as we did. We highly recommend him. We enjoyed each tour he took us on. Unfortunately Chapman’s Peak was closed due to windy conditions, so we missed out on that – oh well, next time! We appreciated the added stop at Paarl during our wine tour. Our friend was so excited to see the photo of us outside of her old synagogue. On our own we explored the Jewish Museum and the V&A Waterfront, where the kids bought some cloths and things to make due until their luggage arrived and we had dinners at the Waterfront, and in Camps Bay. We found it very easy to get around. Victoria Falls was amazing. We loved the Victoria Falls Safari Lodge. It was so beautiful that I would have liked to stay another night and then have the time to go on a river cruise. We booked the Boma and Drum Show for the first night we were there – everyone enjoyed that. The Peech Hotel in Johannesburg was great, very friendly staff, very accommodating to our need for some non-meat meals. We all enjoyed the Apartheid Museum and the Soweto tour, however, our guide was not the best. He did not seem to offer a lot of information on what we were seeing, no in depth knowledge, we all would have liked to hear more from him. I think we were spoiled by Riann in Cape Town. The stay in Johannesburg gave us a couple of relaxing nights as we just stayed there for dinner and didn’t explore anywhere. Mala Mala Game Reserve was outstanding. Our ranger’s name was Craig – excellent fit for our family. Everyone loved him. We saw so many animals and enjoyed this part of the trip immensely. We were pleasantly surprised to have been upgraded to the Sable Camp, so that was a very nice surprise when we arrived. The camp was lovely, the rooms were beautiful, the service was outstanding, the meals were delicious, the staff was very friendly … simply fantastic experience. Terry and I have said we would love to go back, so perhaps we will be dealing with you again some time. It was a pleasure planning this with you, we will certainly recommend you to our friends and family. Thank you again, Carol M.
Dan M. Airdrie AB | Zambia | June 2018
Hi Thierry; Had a great time. Went to the falls and took an ultralight flight which was well worth it. Chongwe River camp was fantastic. Lots of leopards the first night and the next day, but
spent the rest of my time tiger fishing. Loved floating down the river with Clement my guide. Flatdogs camp was great, but too many vehicles and people on game drives. More interested
in birds than mammals, not my cup of tea. Lion Camp was fantastic just like Chongwe . The guides at Lion camp are first class. They took interest in every ones wishes and always made sure we were positioned for the best possible light for great pictures. Chongwe and Lion camp management, staff and guides are as good as it gets. Dan.
Nora K. & Steph M. Calgary, AB | South Africa, Zambia, Zimbabwe & Botswana | June 2018
Our African Adventure was better than anything I could have hoped for. In 19 days, we were in 4 countries, 4 different safari camps and 4 other hotels/lodges. Each place that we visited had its own uniqueness and beauty. The planning and organization of our custom mother/daughter trip by Jen at Heritage Safaris took all the worry and stress out of our action-packed trip, allowing us to relax and fully embrace each moment. The diversity in wildlife, landscape and culture all contributed to making this a trip we will cherish forever! Thank you!
Suzanne and Les C. Peyton, CO USA | South Africa, Victoria Falls, Botswana, Kenya and Tanzania | June 2018
Jen, We had such a great time!! And you were there whenever we needed you! Thanks for planning such a wonderful trip.
Geoff & Wendy A. and Karen L. Calgary, AB | Tanzania & Rwanda | June 2018
Dear Jen, Where do we start? The Itinerary you came up with for this trip was completely over the TOP! From our arrival at Kilimanjaro International Airport to our sad departure 17 days later out of Kigali Rwanda, we continually find ourselves talking about the adventures we experienced while in Tanzania and Rwanda. As you know we (Geoff) had some specific needs which could have easily made or broke this trip; you again exceeded our expectations here, the opportunities for photographic opportunities far surpassed my creative abilities. I have added in a few pictures below, a few out of the 11,000 plus I took while vacationing!
Godwin our Friend, Driver and Guide was Excellent! His GREAT sense of humor, personality, knowledge of the region and attention to detail made our stay in Tanzania, one which will be very hard to beat! From our first handshake at JRO to our last hug goodbye at Grumeti Hills, he is our friend forever and we all hope we will be able to see him again some day. He was perfect for our needs and personalities and we would Highly recommend him to anyone!
Rwanda:|This is going to sound very similar as above, but: Isaac our Friend, Driver and Guide was Excellent! His amazing personality, sense of humor, knowledge and history of the Country of Rwanda and his attention to detail made our stay in Rwanda one which will be very hard to beat! From the initial first handshake at Kigali International Airport to our sad last hug goodbye, he will be our friend forever and we hope we will be able to see him again some day. He was perfect for our needs and personalities and we would Highly recommend him to anyone!
Was amazing, seeing the vast northern circuit of Tanzania; loving the time we spent in Arusha, Tarangire National Park, Lake Manyara, Ngorongoro Crater and the Serengeti – FANTASTIC! The flight to Rwanda (our Indian Jones Experience) was great and Rwanda, WOW, we will go back! The beauty, culture and Love this country offers is SO UNRECOGNIZED in the world. Did I say we will go back? Amazing place.
All of the spots in which we laid our heads were incredible! We truly loved the tented camps (we now call Glamping), the service and attention to our needs and details were great; and the scenery from these locations doesn’t have a word that describes the Beauty seen. We have made many new friends in both countries which we are regularly texting with.
Heritage Safari Company exceeded our Hopes and Dreams for this Safari!! We will recommend Jennifer and her amazing skills and personality to anyone who asks us “where to go and what to do while in Africa”! And we will again use Jen’s services on our next trip to Botswana, Zambia and Namibia!! Thank you so much for this unbelievable trip!! One we will Never Ever Forget!!
Lynda E. – Sorrento BC | Tanzania & Zanzibar May-June 2018
I recently participated in a small group safari to the Northern Circuit in Tanzania with an extension to the magical island of Zanzibar. The tour was organized by Jen Lubey of Heritage Safari in Calgary. Everything about the trip was wonderful. Jen’s advice to go in late May was excellent – the weather was perfect, the Serengeti green, the animals plentiful, and we saw thousands of zebras and wildebeest in the Great Migration! Our safari guide/driver Issaya was a competent driver, an informed guide and a compassionate person who looked after us so well. Accommodations were wonderful -on the safari, tented camps on ridges, a lodge on the edge of the Ngorongoro Crater, a hotel on a coffee plantation, and in Zanzibar, an exotic room at the very top of the Dhow Hotel in Stone Town and a boutique hotel at Nungwe Beach. A highlight for me was the walking safari and the bush breakfast at Grumeti Hills. Of course it was great to be so close to lions, leopards, cheetahs, giraffes, and elephants but I also loved seeing the birds – so large and colourful! I really appreciate Jen’s attention to detail and her support before, during, and after my trip. I will be recommending Jen and Heritage Safari to anyone who mentions wanting to go on an African adventure.
Sandi & Tova – North Vancouver BC | Tanzania | May 2018
Hi Thierry, The safari was way beyond my wildest hopes! We had the best guide possible (Pascal), and Tova and I loved each place we stayed. We saw so many animals; it was heartening to see they are still there, and many are thriving. We didn’t have a visit to a Masai village on the agenda, but Pascal made it happen spontaneously, and that was really special too. I have recommended Heritage Safari many times, and would be glad to be a reference if you ever need it. Thanks! Sandi
Sandra & Mike P. North Vancouver BC | Victoria Falls, Botswana | June 2018
Thierry, I just wanted to thank you so much for the wonderful vacation and all your attention to detail when planning out the perfect itinerary for our family. The safari portion of our holiday was beyond our expectations and made for a truly unique experience. We were greeted at every destination/airport by a friendly representative and the transfers between camps were seamless. We weren’t able to spot a Cheetah but every other animal was in abundance. One of our high points was when our vehicle was surrounded by 14 lions. Truly a majestic sight. The guides took very good care of us and it was obvious they wanted to provide the best experience possible. So thank you! We would not hesitate to recommend you and your company.
Kathy & Wayne B. Richmond BC | Tanzania, Botswana, Victoria Falls | May 2018
Hi Thierry, Wayne and I feel this was honestly our best trip ever, we are still feeling the high of this experience, AMAZING!!! Seeing so many different wild animals in their environment and their interaction was truly amazing. We feel we had the best all around experience with staying in the lodges in Tanzania and then doing the mobile safari in Botswana. All the Serena lodges were very nice and our guide Said was excellent! We are also very pleased to have travelled there at the end of the rainy season as Tanzania was so lush and Botswana was very green also. We certainly enjoyed our private tour in Tanzania but equally enjoyed our mobile safari with our group in Botswana! KG our guide with Bushways was also excellent! Both guides were very knowledgeable and professional. The food at the lodges was very good and the cooks on the mobile safari exceeded our expectations, they even baked homemade bread and cinnamon buns over the fire! Finishing the trip off at Victoria Falls was a good finale. We feel very fortunate to have seen so much on our safaris, we had very good luck seeing the Big 5 and so much more! It was also a wonderful surprise to see Lolita and her group as we all stayed at Tree tops on the same night, so we all dined together. Then our paths crossed again while in the jeep on the road in Chobe! Wayne and I thank you very much Thierry, the whole trip went smoothly, it was very well organized. We will recommend your company to anyone planning a trip for African safaris. We certainly hope to go back sometime to visit some other countries in Africa. Sincerely, Kathy & Wayne
Charlene & Lee – North Vancouver | Tanzania & Uganda | May 2018
Hi Thierry. Overall the trip was great. The safari arrangements were all spot on! The timing of the great migration was late this year but thankfully we were able to get a sense of it on the last day. The Gorillas portion was demanding but fulfilling. ….We are very happy with our experience and would recommend it to others without hesitation!
Shelene & Joel – Burnaby BC | Kenya, Tanzania, Zanzibar | May 2018
Hi Thierry, Thank you for booking our safari trip. It truly was a wonderful time! Aside from the tiny and non-essential little misunderstandings everything went perfectly well. I am amazed that with all the flight connections, driving, pick ups etc that everything worked out great. All of our guides were fantastic. We really enjoyed Game watchers when we were in Kenya. Government camp was certainly a highlight and a magical place to stay right in the heart of the Mara. Seeing the gorillas was breathtaking too and I am so glad and grateful we had the opportunity to see them. We enjoyed Rwanda quite a bit and wished we had stayed there a bit longer. We weren’t entirely happy with the Serena Hotels, we found them to be overrun with giant groups and the customer service and food was not the greatest compared to our other accommodations. Although we enjoyed our time in the Western Corridor, I don’t know if it was the best use of our Safari time at that time of year due to the rainy season. It was nice that it wasn’t very crowded but it was difficult to see animals and our time might have been better spent with more days in the Southern part or up in Masai Mara. Our hotel accommodation in Nairobi was fantastic and our resort stay in Zanzibar was the perfect amount of time and a pleasant place to rest before traveling back home. Both Joel and I will certainly recommend heritage safaris to our friends and family.
Lolita & Malcom C. Richmond BC | Tanzania, Botswana, South Africa | May 2018
We’ve just come back from an amazing adventure courtesy of Heritage Safaris. Everything went extremely well. Every time we arrived at any airport, there would be someone standing there with a sign with our group name on it. The accommodations surpassed our expectations, and so did the food. The guides were great too. And we really appreciated that our agent, Thierry, promptly answered our many, many questions. We also appreciate that he was quick to fix anything that went wrong; for example when an airline cancelled a flight, he was on top of it, immediately rebooking us and sending new tickets. He helped even for tickets that we had booked ourselves for our international flights. And he gave us great advice: for our group of seven, I had said that we could share a safari vehicle. Thierry recommended 2 vehicles in Tanzania so that we have room to move around. He was so right! Two vehicles were so much better. In Botswana, the jeeps are open so one vehicle worked well.
We loved all of them. The only regret was the Tarangire Treetops. While the place was spectacular, it was quite late by the time we got there, and since we were only staying one night and leaving early the next day, we hardly enjoyed the place at all. Next time, I would stay 2 nights or not at all. In the Serengeti, we were pleasantly surprised to stay in Serena lodges in both places. The Ngorogoro Serena had arguably the best food of all the places we stayed, though we had good food everywhere. Both Serenas had evening entertainment which was a nice bonus. And the Kirawira tented camp accommodation was gorgeous. The River View Lodge in Chobe was probably the most modest (the description states “river view” from the bungalows – not true) however it was more than adequate and the staff were very, very nice. Actually the staff were wonderful everywhere we went! We loved the sunset boat excursion – lots of elephants and hippos.The Mokoro canoes were less exciting, not much to see but glad we tried them once.
Our favourite camp was Rradinare in the Okavango Delta. We wished we had one extra night there. The setting, the views, and the service were all amazing.
Our visit to the Masai Village earned mixed reviews: It was very interesting but felt very touristy, and we felt manipulated into buying overpriced trinkets that the locals claimed to have made themselves. Our guides overall were very good but special mention goes to “Moontoosi” nicknamed “Sixteen” at the RradiNare Camp. His English was good, he was lots of fun, and he went out of his way to find animals for us. Also good was “David” from Sunny Safaris in Tanzania. He truly had astonishing eyesight. We appreciated that the guides tried so hard, and were not the least bit in a rush to get back if there was something good to see. All in all, a bucket list trip that we will never forget! Thank you Thierry!
Marylin & Arthur W. Vancouver BC | Tanzania, Botswana, South Africa | May 2018
Hello Thierry, Our comments are all good. We had a wonderful time due to your exacting scheduling. We appreciated being met at every venue throughout our trip. It made transitioning from one place to another so easy. The accommodations were superb in every place. Rra Dinare Camp being over the top. All the guides were very good and the guide Sixteen was exceptional and as well as David from the Tanzania Camps. I have recommended your company to anyone who mentioned that they are thinking about a safari. Thanks for your excellent itinerary and we have thanked Lolita for her work that she did with you to make our trip so successful. Sincerely
Dawn A. Airdrie, AB | Tanzania & Zanzibar | May 2018
Hi Jen, This trip was absolutely amazing. As with everything, there are some things I would recommend changing but want to ensure you know that overall I would highly recommend this trip to anyone and everyone I know. A safari in Africa has been a dream of mine since I was a child. This 11 day safari in Tanzania far exceeded all of my expectations. Our guide was extremely knowledgeable and an expert at accommodating the various interests of our small group. I felt safe and cared for at every step of the safari (including pre-trip planning) and was blown away by the quantity and variety of animals that we observed in May. Not only the traditional animals that you think of but also birds and butterflies everywhere. I highly recommend this trip to anyone with an interest in observing nature at it’s best! Regards, Dawn
Liz S. Regina , SK | Tanzania & Zanzibar | May 2018
Dear Jen, Thank you for planning such a fantastic trip to Africa. It was so above my expectations, everything was wonderful. The group was great we all got on so well together. I met Lynda and Donelle on the Calgary plane, we hit it off instantly. I really enjoyed Dawns company, she is a true adventurer. It was such a dream holiday. All the accommodations were 4-5 star in my opinion, even the tents sometimes a long steep walk to get to! The food was very good too, most of the time, I’m a plain Jane! Issaya our guide driver was excellent. He knew just where to go to find the animals. He was such a good driver, manouvering all the rough roads, washed out roads, scary at times and flooded roads. He took such good care of us. Such a nice person and full of information. The animals were unbelievable, so many right from day one in Tarangire Park, all those Elephants – one huge elephant thought of charging us Issaya just started the engine and calmly moved on! Some got wonderful photos of that. We saw so many different animals big and small. The most impressive were the Wildebeest and Zebras on their migration. Those majestic Giraffe took my breathe away, so beautiful. We were so close to so many. I was a little disappointed with Spicetown, it did not seem so well organised, from the airport to the Z hotel. The 3 tours in the one day were too much and very disjointed. Now the Z hotel was a fantastic ending, such nice proprietors, really made us welcome. The accommodation was great, also glad I had a balcony. The beach was fantastic, walking every day. So relaxing, none of us wanted to leave. Mind you getting there I wondered where we were going to land up as roads non existent!! This was the best, most enjoyable, memorable holiday I have ever been on. Definitely a dream come true! THANK YOU SO MUCH
Michael and Diane J. Campbell River, BC | South Africa, Victoria Falls, Botswana, Kenya,Tanzania | May 2018
Hello Jen, We cannot thank you enough for all the work that you put into organizing and planning the group trip to Africa. The safaris were awesome and certainly the highlight of the trip. The guides, lodges and food were great.
Karen L – High River, AB | Tanzania & Rwanda | May 2018
Jen, It was truly the trip of a lifetime Jen. Extremely well done. Our guides were amazing and we were so sad to leave them. Wonderful people, very humbling.
Karen & Tim D. Calgary, AB | Peru, Ecuador & the Galapagos | May 2018
Hi Jen, Thanks for setting up our South American trip. Everything ran like clock work. We had no logistical problems at all. We really enjoyed everything and are still trying to digest everything we did. We especially liked Machu Picchu, the jungle and snorkelling. Thanks again, Karen
Maria & Don – Toronto ON | Tanzania & Botswana | March 2018
Hello Thierry, Words cannot describe how wonderful our trip was. Everything went perfectly; at each location, someone was always there to pick us up and take us safely to our next location. The lodges were great. The food was good to very good (Tau Pan camp ). The guides were excellent, especially Daniel in Tanzania. We saw so many animals! So many more than we could have imagined. The itinerary was perfect, as we saw different wildlife in each camp or park. Don and I can’t thank you enough; your knowledge and expertise helped create one of the best, if not the best holiday we have ever had. In fact, we would like to go back. We loved both the Serengeti and the Kalahari, and would like to visit at a different time of year. We’d love to go to the northern Serengeti to see the migration in September and the Kalahari in the dry season. We’d also like to visit Namibia and South Africa. Thanks again and we’ll look forward to planning another trip with you in the next couple of years. All the best, Maria and Don
Craig S. Calgary AB | Tanzania | Feb 2018
Hi Thierry, safari was awesome. We’ve been all over the world & nothing can compare to Tanzania & safaris. My mom was amazed by everything, so happy she could see this before she’s too old to travel. We will take our kids again when they’re older.
Mike and Joyce K – Calgary | Tanzania | Jan-Feb 2018
Hi Jen, We can’t thank you enough for organizing and planning our Serengeti safari in Tanzania, it was truly the most exceptional two weeks we have spent traveling in our lifetimes and exceeded even our loftiest expectations! Having never been to Africa, we were unsure what to expect, but were impressed to no end with the high quality of the accommodations you had arranged as well as the friendliest and most attentive service one could imagine. The food was delicious, the “tent” rooms were amazing and we certainly enjoyed the warm “bucket showers” and a cold beer or G&T at the end of the day. Having the Maasai warriors there to escort you back and forth to the tent was special, especially with the large critters we had wandering through the camps… Our guide/driver from Tanganyika Expeditions was exceptional. Not only did Godwin ensure even our smallest needs were attended to; he was incredibly knowledgeable, good-natured and so proud to showcase his homeland to us. We saw more wildlife than we had ever imagined possible, due to his keen eye and true understanding of the ecosystem. Most importantly, he was always had a positive attitude and was very respectful of the animals and their natural habitat. It is so hard to pick out specific highlights when we were lucky enough to witness so much – dozens of lions, numerous cheetahs, giraffes, elephants, rhino, ostrich (including a nest of huge eggs), baboons, monkeys, hyenas, and of course the literal millions of wildebeest, zebra, buffalo and antelope. We witnessed numerous cats hunting prey including kills by lions, cheetahs and even a hyena (a lot nastier and not as graceful as the lions/cheetahs!). The final few days you recommended in the northern Serengeti at Lemala Kuria Hills was truly the icing on the cake. One of the most stunning properties we have ever had the pleasure to visit, made even more special by our hosts Margie and Boz. Enjoying the sundown in a private setting while sipping a cocktail after a day of viewing wildlife was beyond description.
Thank you for organizing what we would call a “trip of a lifetime” except we now have the full intent to return to Africa again, hopefully soon!
Elise & Richard R. Vancouver | Rwanda, Kenya, Tanzania & Zanzibar | Jan 2018
Hi Thierry: Our guides in each country were great right down to Alan in Kenya getting my sunglasses which we managed to leave in Lake Nukuru by accident delivered to Pascal when we were flying from Arusha. I was so impressed by the support and the ability to find something amazing and unique each day. I think we were wondering was this too long to be doing Safaris but the itinerary was so well built and variable that we had a unique experience every day. I did have a couple of really extra fun moments, one with the Cheetah but also the Silverback of our Umbanano Family decided to come and sit beside me as well. Amazing opportunity to experience a once in lifetime encounter in the wild. Many thanks for your hard work creating this experience. Regards, Elise
Nancy & Michael – Calgary AB | South Africa | January 2018
Hi Thierry! Our trip was fantastic. Without a doubt, the safari experience was the highlight. Everything was perfect. The transfers from Durban to Phinda and Phinda to Richards Bay were on-time and professional and in both cases, interesting and informative. Phinda Forest Lodge was beyond spectacular (I think I know why they call it “& Beyond”). The game drives (with Dumi and Dan) were absolutely incredible. Absolutely amazing memories we will never forget. Thank you so much for all of your assistance. We can’t wait to go back to Africa and when we do, we will definitely work with you again. It has been our absolute pleasure.
Patrick B. Family – Vancouver | South Africa | Dec 2017
Thierry, The Safari was the highlight of the trip, Kapama was a great choice.
Dianne W. Tappen BC | Kenya, Tanzania, Mafia Island | November 2017
By Day 2 of our safari, the trip had already exceeded my expectations. When I went to Africa, I was confident I’d see lions, elephants, ungulates, hyenas, etc but I also hoped to see at least one cheetah and one leopard. We saw 19 different cheetahs, including a group of 5 that took down a wildebeest right in front of our eyes! Call me morbid, but as a biologist, such a sighting was truly a gift! We saw 5 leopards, the dramatic crossing of the Mara River, with waiting crocs included. We watched a poignant hour of elephants at a waterhole, complete with a brave little juvie zebra who defied them for a drink of water. There were so many highlights, it would take me a few pages to describe them all. Our guides were fantastic drivers (OH, those roads!). Always on time, considerate of us, and most important, respectful of the animals. Christopher, our guide in Tanzania, knows you!!!! As a soon-to-retire veteran, his knowledge was invaluable to me. I’m sure he got tired of my constant questions and repeated ‘stop! Back up!’…. his sharp eyes were awe inspiring, as well. We would’ve missed so much if he wasn’t so experienced and patient. Everything on the trip went smoothly with service beyond the call of duty. Every lodge on our safari provided the best food and service they could. I became attached to some of our servers, particularly at Ngorongoro and at the Balloon Camp. So many nice people! We never had to wait for a ride, a taxi, or information. It was always ‘there’ before we had to ask. The tented camps were luxurious, though we had a few hard beds that took some getting used to. In all honesty, after our safari, the Mafia Island lodge was a bit of a disappointment.The whale sharks, of course, were spectacular. Another bucket list item checked off. This brings me to you, Thierry, who made all this possible. Our trip went off like a well-oiled machine. Even the free African Massage roads were and part of the adventure, in my opinion. Great accommodations, great guides, great food and great experiences. Can’t thank you enough!!!
Darryll W. Edmonton AB | Kenya, Tanzania | November 2017
I have recommended your company to friends as we were very pleased with your service and that of the Safari guides. We found the service provided on the ground was excellent. In Tanzania the guide quickly found what our interests were and helped us get the photo we wanted. He didn’t rush at all. We found both companies had a very good attitude to customer service. All the accommodations were excellent. Thanks again
Albert, Christina & Anna L. , Lila & Sam T. – Calgary | Tanzania & Zanzibar | September 2017
Thank you to Jen Lubey of the Heritage Safari Company for arranging our adventure of a life time to Tanzania and Zanzibar. Jen asked detail questions, provided answers to our questions and totally understood our interests and arranged an amazing itinerary. Our guides in Africa: Fred, Assand, and Mussa were the best – very professional, personable, fun, considerate and knowledgeable. We celebrated a special occasion, walked in a national park with a ranger amongst the animals, saw the morning sunrise in a balloon, and went on incredible and amazing games drives. The accommodations were fabulous, the food was delicious and the staff at each location were friendly and helpful. We highly recommend Jen Lubey and thank her for arranging this incredible and amazing trip to Tanzania and Zanzibar.
Patti A & Randy Y – Calgary | South Africa, Zimbabwe, Botswana & Rwanda | September 2017
Thank you Heritage Safaris, and especially to Jen Lubey, for providing us with an exceptional adventure. We were well taken care of from all our drivers, guides, trackers and staff at all the venues. The most wonderful part of the trip were the animals. We managed to see the big five, plus a bonus of the gorillas, golden monkeys and wild dogs. Fabulous!
Kathy J – Calgary | South Africa, Zimbabwe, Tanzania & Rwanda | October 2017
Jen, My family and I cannot thank you enough for putting together such an amazing trip for us. Other than the delayed luggage, everything went seamlessly. We were overwhelmed with all of the activities that you organized and the variety of accommodation, locations and safaris was fabulous!
Mark & Jan D – Calgary | Tanzania, Rwanda & South Africa | September 2017
Hi Jen, We had a great time in Africa, it was certainly a trip of a life time. I want to thank you for all the work you put into organizing it for us. Jan absolutely loved every minute of it,
Thanks for everything, Mark.
David & Barbara W. Vineland Station ON | Uganda | Sept 2017
Hi Thierry. We have told people that overall the trip far exceeded our expectations. We thought that the gorilla trekking would be by far the highlight of the trip and although the trekking was the top attraction, there were many things that we would regard as a very close second. The chimp tracking was great, the many game drives were unbelievable (by the end of the trip we saw all of the big 5) and the Batwa experience was enlightening and interesting as well as moving. Everything went smoothly with Far Horizons. They were there to meet us and Judith did an excellent job of preparing us for the trip. And I cannot say enough about our driver, Elias. He rates an 11 out of 10. We were so impressed with his knowledge and affability. He took really good care of us and he was a big part of making the trip so memorable. The accommodations were all top notch at each and every location. The food, the ambiance and staff were all superb. Thank you so much for your part in helping me make my wife’s dream come true; that is to see the mountain gorillas in their natural habitat. This was certainly a trip of a lifetime. I would highly recommend Uganda as a destination for anyone wanting to see Africa. For such a small country it offers so much – practically everything you would want in an African vacation. One of the most remarkable things we found about Uganda was the people we met. Ugandans are so friendly and warm. In all our travels, including other countries in Africa, we have never encountered people who were more affable and eager to please. I am grateful that I engaged an expert to book the trip for our first real solo adventure in Africa.
Cindy & Dan Z. Surrey BC | Kenya, Tanzania, Namibia, Botswana | Sept 2017
Hello Thierry, Now that we have arrived home, I would like thank you for our outstanding experience during our trip to Africa. With confidence, I can state it is one our top life travel experiences. Every detail was addressed and successfully executed, plus we all stayed healthy. At each location accommodation, food, excursions, and travel details were a success. We particularly noticed our travel guides were superior, found more wildlife, and knew more other guides. It seemed obvious that you have scouted the guide pool. We look forward to promoting you and your travel company to others. I know many people are following our expeditions and are interested to hear how the trip went. Already I have written a positive review with the BBB about your company. I also write for Trip Advisor, but notice they do not accept reviews of travel companies. Again, thank you, thank you, and thank you. Regards, Dan.
Alison S. Calgary AB | Peru | August 2017
We recently travelled to Peru and had booked a tour of Machu Picchu through Heritage Safari’s employee Jen Lubey. I couldn’t be happier with this decision as planning a journey to Machu Picchu is extremely overwhelming. Not only did Jen make all necessary arrangements for us to visit this magnificent archaeological site, she made many useful/practical suggestions which we acted on as Jen has been to Peru numerous times. In all honesty, the trip to Peru would not have been as successful without the help of Jen and I am very thankful we tapped into her resources. Thank you Jen not only was the trip fulfilling seeing Machu Picchu it was fun too.
Ted, Joanne, and Duncan – Burnaby BC | Cape Town, Botswana, Zimbabwe | June 2017
We want to give a huge shout out to Thierry! His patience & knowledge planning our first African adventure to his reassurance, information, and organization of our itinerary gave us amazing experiences exploring Cape Town, Botswana’s Chobe N.P., Okavango Delta, and Hwange N.P. Zimbabwe! Not one glitch! All the guides and staff were amazing. All wish list boxes We’ll be calling on you to be apart of our next African adventure too! Cheers!
Audrey and Darcy U. – Calgary, AB | Victoria Falls, Botswana & Namibia | July 2017
We cannot say enough wonderful things about our 3 week trip to Victoria Falls, Botswana and Namibia. Jen Lubey and Heritage Safaris put together an amazing tour. We had never travelled to Africa before, and were absolutely blown away by how well all aspects of our trip were managed. Organization, connections, transfers, accommodation, food – all outstanding. Our guides at every point were informative, attentive and gracious. They did their very best to make every part of the trip special. Of course the animal encounters were amazing. The guides/spotters were extremely knowledgeable and there wasn’t a question they couldn’t answer – names of birds, names of trees (even the Genus and species), animal behaviour, etc. Very impressive. Jen went above and beyond the call of duty when she did have to do some “trouble-shooting” at one point in the trip, making middle of the night phone calls between Calgary and Africa, but she resolved everything so there was not even a hiccup in the trip. We would not hesitate to have Jen organize future holidays, and we sincerely hope that opportunity arises in the not so distant future.
Sietske E & Stan C. – Calgary, AB | Peru, Ecuador & the Galapagos | June 2017
Dear Jen, Thank you again for arranging another wonderful, exciting and spectacular trip. You have made our adventures so enjoyable and worry free, plus you always go the extra mile to make it that much more memorable. This trip to Peru to see Machu Picchu, Cusco, the Sacred Valley, and the Andean Explorer train to Lake Titicaca exceeded our expectations. And then there was Ecuador! In Quito you were instrumental in initiating the local travel company in finding my old home, which we visited and was so very emotional. We also visited the jungle close to where my father worked, and the unforgettable trip to the Galapagos. This was our third trip arranged by Jen Lubey, and because she does such an awesome job, we are planning yet another trip with Jen and Heritage Safaris in 2018. Looking forward to another trip of a lifetime.
Cheryl B. Vancouver BC | Galapagos & Ecuadorian Amazon | June 2017 (repeat client ~ 5th trip with us)
Hi Thierry, The whole trip was wonderful! Loved the Galapagos, Quito and the Amazon. We were very lucky with our guide at Sacha as not only was he a certified Naturalist but also Indigenous so full of wonderful local cultural information. It was excellent. Thanks for your help. Cheryl
Deb and Greg R. Kingston ON | Zambia | June 2017 (repeat clients)
We were very pleased with our safari to Zambia in June 2017. Everything went smoothly and as planned by Thierry. Overnight accommodations at Latitude 15 in Lusaka were very nice, a very restful spot to prepare for the actual safari. And our camps (Mwamba Bush Camp, Tafika Camp and Amanzi Camp ) were exactly what we expected and desired. Thanks Thierry for arranging everything! Next year maybe Zimbabwe… Deb and Greg
Sue L. Group – North Vancouver | Victoria Falls & Botswana | May 2017
I can’t tell you how much we enjoyed our African safari…exceeded expectations on all fronts! From our first landing in Vic Falls to our final farewell in Maun we were treated like royalty by professional , thoughtful, kind-hearted men and women. Our lodgings were exceptional. Vic Falls and Kwando….and the camping experience, a tad challenging at first for a non camper, but truly the way to be at one with the animals. All wonderful. You have done a masterful job, Thierry, of researching lodgings that provide ultimate comfort and tour companies that employ and train amazing staff. Bravo! Oh, the animals were pretty impressive as well. Hope we have another opportunity to work with you. We are recommending your company to all who inquire.
Fondly, Allison S. and Bob M. North Vancouver BC
Thierry, we had a marvellous time!!!!!!! Everything worked out like clockwork. A trip of a lifetime. Thanks very very much!!! Sue L. North Vancouver BC
Hello Thierry,we had an amazing time. Both of the lodges were excellent, pure luxury !
All ground crew were on time, professional and accommodating. Tebby and his Safari crew were superb hosts, the food was excellent (not sure I’m a camper though.. ) and his knowledge of the plants / animals and general area was impressive. I believe we received high value for the money spent and will enjoy the memories of this adventure for many years to come.
Gregory H. Coquitlam BC
Hi Thierry Except for the Southern Sun check in issue it was flawless. Always met, transfers were efficient, but more importantly the staff and experience were terrific. Great guides and camp staff, flexible and very knowledgeable. Ilala Lodge and the Tau Pan resorts were wonderful and very appreciated as a way to start and end the trip. I loved the camping part and thought that whole experience was terrific. Great food, comfortable tenting and a great pace of travel. Loved seeing the animals and was very appreciative of the real concern the guides had about a respectful exposure to the animals. Unbelievable knowledge. We had a nice visit to a school for deaf kids just up the road from 5 volcanoes which was the place we dropped off the soccer balls and jerseys.
Gorillas were magnificent, but just as much, we appreciated the exposure to Rwanda’s recent genocide and how well the country is doing. Impressive. Regards
David W. West Vancouver BC
Sue and Jeff B. Coquitlam BC | Tanzania, Zimbabwe, Botswana & South Africa | May 2017
Hi Thierry, We had a spectacular first time adventure to Africa as arranged through Heritage Safari Travel. Thierry proved to be knowledgeable and flexible in building a great trip to suit our plans. In all, we spent 23 days traversing South Eastern Africa – Tanzania, Zimbabwe, Zambia, Botswana and South Africa. We started with a 6 person guided safari through Tanzania – we were met at Arusha airport by a very good guide and spent the next 10 days with our small group exploring the wildlife in the Tanzanian parks and ultimately the Serengeti! We saw part of the Great Migration- thousands of animals moving through the plains. We easily saw the Big 5 in Tanzania but also saw so many other animals and birds in an ever-changing landscape. Our nightly accommodations were safari camps and lodges – typically glamorous tents with queen size beds, full bathroom facilities and sometimes with additional outdoor showers – each one unique in location and ambiance. The meals provided both at the camps and for safari picnic lunches exceeded our expectations. Each day got better and better, the animal encounters, the scenery, the food and accommodation. The itinerary moved from the 10 day safari in Tanzania to 2 days in Victoria Falls, to 6 days in 3 separate safari camps in Botswana that were fly in/ fly out around the Okavango Delta to 4 days in Cape Town South Africa at the V and A Waterfront. The camps, wildlife, food, and guides in Botswana were great with the mokoro boats on the Okavango Delta just one of the many highlights. We saw animals from a high top jeep, open jeep, on foot, from mokoro boats, cruising on the Chobe River in Botswana and from small planes flying over Botswana. In Cape Town, we rented a car and drove hundreds of kilometers of the coastline to the Cape of Good Hope and to Hermanus – we visited isolated beaches and penguins colonies. We spent time wandering the Cape Town water front, hiking up Signal Hill and taking the gondola to the top of Table Top Mountain for the spectacular views. The waterfront at Cape Town has a variety of high end shopping opportunities as well as a local craft market and food market. Numerous restaurants and excursions are available along the waterfront.
It was a trip of a lifetime. Thank you, Sue and Jeff Brace Coquitlam, BC
Jean W. North Vancouver BC | Tanzania & Zanzibar | May 2017 ( repeat clients ~ 3rd trip with us)
Hi Thierry, I want to reiterate how much we enjoyed our Safari in Style adventure and having cheerful and extremely knowledgable Peter as our guide totally enhanced our experience. He is very proud to be Heritage Safari’s go-to guide! We highly recommend a safari at this shoulder season as the wildlife viewing was remarkable, and there were so few other tourists to share it with. (FYI, there was only one other guest at Treetops, 3 other guests at The Manor and between 3-5 other guests at Pioneer Camp. Needless to say, the welcome was very genuine and warm and the level of service we received was of the highest calibre.) I will continue to monitor your website and have no doubt that I will be booking another adventure with you in the near future! Best regards, Jean
Joan & Dave S – Calgary, AB | South Africa, Namibia, Victoria Falls & Botswana | May 2017
Thank you to Jen Lubey of the Heritage Safari Company for arranging our adventure of a life time to Tanzania and Zanzibar. Jen asked detail questions, provided answers to our questions and totally understood our interests and arranged an amazing itinerary. Our guides in Africa: Fred, Assand, and Mussa were the best – very professional, personable, fun, considerate and knowledgeable. We celebrated a special occasion, walked in a national park with a ranger amongst the animals, saw the morning sunrise in a balloon, and went on incredible and amazing games drives. The accommodations were fabulous, the food was delicious and the staff at each location were friendly and helpful. We highly recommend Jen Lubey and thank her for arranging this incredible and amazing trip to Tanzania and Zanzibar.
Myron, Gisela & Max W | Calgary, AB | South Africa, Victoria Falls & Botswana | May 2017
In a word, amazing! I’ve been dreaming of my Africa trip for over 50 years. I had very high expectations, but this trip far exceeded them. Jen was very patient and helpful. Thanks for the wonderful trip!
Lorne T. Langley BC | Tanzania, Zanzibar, Victoria Falls & Cape Town | May 2017
Hi Thierry, First of all I had a wonderful time and the trip was all I thought it would be. The fellow that was my guide was Athman Somobwana, he was very experienced and we got along like brothers. I was not with a group but by myself with him as my private guide. Our time spent at Tarangire National Park, Lake Manyara, the Serengeti and the Ngorongoro Crater was magical, the list of wild life we saw was amazing even down to the Rhino we saw on our last day at the Crater. We saw a leopard haul a gazelle he had recently taken down up a tree and proceed to devour it as well as lions feeding on game at three different times. I was taken with the open wilderness at times and some of the artistic rock out cropping. All of our accommodation were first class and the people friendly and helpful. Zanzibar was quite a different experience, Stone Town an amazing old town that was a working town with market that was very interesting and the people willing to share their lives with a tourist ( I think being Canadian helped). The way of life for people that live there is very different but my guide said that is what they know and were very happy people. Our resort once again was first class and the beaches and Indian Ocean magnificent. I found the flights were all great and the contact at airports and lodges when being picked up were always on time, easy to find and hospitable. Victoria Falls (less the street vendors) was great to see. I helicoptered over the Falls since the water was high and viewing from land was hard with the mist from falling water. My last stop at Cape Town was back to modern civilization. Great Hotel, restaurants, shopping and tours. I went up Table Mountain and out to Robben Island as well as on their on and off bus tour service. All in all Thierry I am impressed with the work you did for me in organizing my tour and the people that you are in contact on the African continent. I hope to business with you again in the near future. Lorne
Small Group Tanzania | May 2017
Where to start? Thierry did everything to make this trip the adventure of our lives. He even set up our wedding in Zanzibar! We had a small, fun group of six on a 10 day safari and every night we would declare that it couldn’t get any better, that this was it. The next night we would say the same thing. Every day brought new unexpected delights. The food was great, the people were warm and friendly, and our guide, Godfrey, was experienced, good natured, and patient. He knew everyone and we loved how he stopped and chatted with the other guides when we met another vehicle. We knew by the way they laughed and nodded that he wasn’t just exchanging information about the animals! The accommodations were extraordinary and beautiful. As Thierry promised it never rained ( except in Zanzibar, on our wedding day) but even then the sun came out by 10:00 AM and we had a spectacular blue sky for the wedding. We have already referred many people to Heritage Safaris and are planning our next trip. Thank you, Thierry. It was one of the highlights of our lives.
Mary and Colin. Victoria BC
Hi Thierry, I had an amazing, fabulous tour. It was unbelievable, more than my imagination. Our guide was fabulous. Weather also worked out so well for us. Not a single day of rain.
You had done a fabulous job. I have already recommended you to many of my friends. Not a hitch of trouble. When I decide to go on another tour I will definitely contact you. Cheers
Maha B. Richmond BC
Jokers Hockey folks – Vancouver | South Africa | March 2017
Hi Thierry; I want to thank you and The Heritage Safari Company for the wonderful Safari that I and 11 other ” Jokers ” Hockey folks had a couple of weeks ago.! We were at the Kapama Buffalo
Camp, and I have nothing but praise for all those folks who made this such a successful Safari. Every aspect of the Safari experience was first class. As I told you in our meeting, the experience was so satisfying that, as I told you, it is my intention to bring all 9 persons in my family to Kapama, or similar within the next two years so that they may experience exactly what I did. My only problem with my experience was that the food was too good, and now I must try to get rid of some of those pounds.!!! All of ” your people ” were really ” first class ” in what they did for us, It was a truly magical experience, and I thank you all once again. WELL DONE.! Yours Truly, Victor Warren – North Vancouver
We really enjoyed the Kapama Buffalo Camp. Luxurious, excellent food, great attention to detail and wonderful staff. Exceeded my expectations., right down to the cool, wet facecloths after a dusty game drive each day. I think we are all going to give it positive ‘trip advisor’ write-ups. We saw all the big 5 ( apparently love was in the air, because all the animals were ‘frisky’!). Our tracker and ranger were superb, knowledgeable and worked hard to give us the best experience possible. The accommodation was lovely, and the staff were very responsive when I got stung by a huge hornet/wasp thing.( those hurt like hell!) The info we got from you in advance was also very helpful in ensuring we packed the right things, and not too much. So, overall, a wonderful experience and I would highly recommend it. Thanks very much. Cheers, Mary S. Vancouver
Sandra & Harry – Chilliwack BC | Tanzania, Uganda | March 2017
Wow! What a fantastic trip – it is one I will remember for the rest of my life! When I am asked about my favourite part of the trip I respond that it is impossible to select only one! From my first sighting of the male lion strutting past our vehicle, watching the herds of elephants and their interactions with one another, the curious giraffes, the migrations of both zebras and wildebeests, a leopard with a gazelle dangling over a tree branch, four cheetahs devouring their kill and the grande finale of our amazing interactions with the gorillas. Our guide Said was a perfect fit for our group and he ensured we got every opportunity to view this most impressive selection of wildlife! Overall the variety of accommodations were perfect. We can back exhausted but perfectly fulfilled! Thank you. Sandra
Jim and Tracey – Windsor ON | Tanzania& Zanzibar | Feb 2017
Jim and I had an amazing time in Tanzania and Zanzibar! The accommodations were first class, the people amazing and the food was wonderful! Our guide’s David and Omar went above and beyond to show us all that we wanted to see (which included seeing the Big 5 plus more!). The parks that we visited on our safari were all little different and well worth visiting! Thanks so much to Thierry at Heritage Safari for helping us put this itinerary together and for making sure things went smoothly at all times. We would highly recommend Heritage Safari’s for anyone looking to visit Africa. You won’t be disappointed! Sincere thanks, Jim and Tracey
Sandy & Garry B – Oliver BC | Galapagos and Ecuadorian Amazon | Feb-March 2017
Hi Jen,We had a spectacular time.The Galápagos was first class all the way. We had a FANTASTIC time in Galapagos. They were outstanding, from the caption to the housekeeper, they were all first class. Very pleasant, efficient and caring, for both their passengers and the environment. We had fantastic meals and were well looked after, actually spoiled. Our guide Galo ensured we saw everything the Galapagos had to offer. Galo was an awesome guide and he kept us very busy. He was super knowledgeable, very eager to share and you could see his obvious passion for the islands. We toured and snorkelled every day. We swam with the giant sea turtles, many kinds of fish, sea lions, the odd shark and the Black Sea iguanas, for those that like them. (Not my favourite! Haha!). The islands were amazing, all kinds of birds and marine life to see. I would highly recommend the Anahi to others! Fantastic!
Excellent in every way! The Villa Laguna Hotel in Puerto Ayora is a lovely hotel, small and quaint. There was an outside pool, which felt like heaven in that heat. The staff were wonderful and very helpful when we enquired about activities in Puerto Ayora. They also serve cold beer for a nominal fee which was a plus! The Wyndham Quito Airport hotel was amazing, our room as awesome. Great service! Breakfast was included with the stay and I can honestly say it was delicious. The hotel staff were friendly, courteous and extremely helpful. I highly recommend this hotel, outstanding! The trip to the NAPO centre was an event for sure. Our 11:30 am flight was delayed over three hours so we didn’t arrive until 4:30 pm. We were met at the airport and quickly taken to the water taxi which would take us down the Napo River. Off we went in a river taxi. Of course, we were on the boat when it got dark……the driver hardly used his lights which was a little worry some for me (since he was going FAST and there was tons of wood, etc., in the river) but we arrived safe and sound at the dock for the paddle boat. Now, that was an experience I won’t repeat, Garry loved it though. The headlight was a flashlight on the bow of the boat. I found it spooky, Garry thinks I’m nuts. Anyway, down the river we went in just about total black for 1.5 hours. Along the way we met a very pissed off Caimon who was eating an anaconda beside the boat…..he kinda of snarled at us when they flashed a light at him. Fricking scary for me. However, we arrived safe and sound and were greeted with a wonderful meal. After dinner, we were taking to our cabin and advised that our start time the following day wouldn’t be too early! Yippee! The cabins were very, very nice. We saw lots of birds and mammals over the next two days. Our guide Marcello was amazing at finding birds with his scope. He caught on quickly that my husband was a birder and was extremely helpful with bird identification.
The Wildlife Centre was awesome. We found lots of birds, oh, yes we watched a 10 foot Caimon swimming around the lake. Ooooohhhh yuck, I didn’t want him anywhere near me. Lol. All in all it was a super holiday. This trip was only possible with the excellent service we received from Jen Lubey, Tour Specialist with the Heritage Safari Company. She proved us excellent service while planning the trip and provided us with a detailed outline of our entire trip which was extremely helpful. We referred to this outline numerous times. (A few people on the Anahi commented that there tour company had not provided them with detailed itineraries.) Thanks also to Andre and Christina from Tropic, Quito for their service.
It was a trip of a life time, with we have some wonderful memories. Thanks!
Erika & Garry – Gananoque ON | Rwanda, Kenya, Tanzania, Zanzibar | Feb 2017
Hi Thierry, The trip was amazing. We had a wonderful time. Everywhere we went we were met with smiles and courtesy. Seeing the Mountain Gorillas in Rwanda was a lot of fun. We didn’t realize how close we would actually get to them. It is something I would certainly recommend to anyone going to Africa. Touring the genocide memorial was very sobering. I still find it so hard to believe that something like that could happen and the world just stands by and turns a blind eye. Enjoyed Nairobi Kenya and staying at the House of Waine, especially on Valentine Day. We were treated royally. I asked Garry how he was going to top that next Valentine Day. Brought some information home about adopting a baby Elephant and enjoyed the Giraffe breeding farm. I did not realize there were different breeds of Giraffe and that some breeds were becoming extinct. Was impressed with the factory started by the two women and how it has grown, but still employing women in need. The Serengeti in Tanzania was amazing. It was everything we hoped for and more. Joseph, our guide was top notch. Every day we were out exploring and seeing something new. Being that close to the wildlife was amazing. Listening the Lions at night getting closer and closer and feeling like they might just stick their nose through the door. Hearing and seeing animals right outside our door as well was really something. The accommodation on the Serengeti and, everywhere else was great. Even the mobile tent camp that we stayed in was something. I have to admit I was taken aback at first but pleasantly surprised at how comfortable it was and how accommodating the staff were. If you go to the Serengeti you have to experience it. I will always have a funny story about taking a shower there and having a guy outside my tent controlling the hot water. Zanzibar was a great way to end our trip. The tour that we took of Stonetown and the countryside was excellent. The resort was very nice. What we didn’t realize was how hot Zanzibar was. Even the Indian Ocean was like a very warm bathtub. Garry and I have been all over the Caribbean and never experienced that kind of heat. Enjoyed every minute of it, but wouldn’t have wanted to stay any longer.We met the other couple from Windsor Canada there and they said they had been enjoying their trip as well. All and all it was the trip of a lifetime and we enjoyed every minute of it. I would highly recommend your company to everyone who wants to go to Africa. You looked after us very well and Garry and I appreciate it.
Dawn and Ronald W. Stouffville ON | Tanzania | Feb 2017
Hello Thierry, The safari was great! It all worked out and we were witness to some amazing wildlife events. Thanks again for your patience during the booking process!
East Africa & Zanzibar Group Tour | Jan-Feb 2017
Hi Jen: Thanks for making our African adventure so amazing. We enjoyed your company and were very impressed with your organizational skills, and will certainly be happy to highly recommend you to future travellers.
Marjorie & Dave B – Campbell River BC
I would like to thank Jennifer Lubey of Heritage Safaris for organizing and leading the most wonderful trip to East Africa. It was an amazing experience that I hope to repeat one day. Jennifer was very professional and organized and made the sure all her clients were taken care of and any problems solved during our time together. The itinerary was great and the accommodations beautiful with great service by all the staff. We had a great group of travellers which also made the experience all the more enjoyable. I would fully recommend Jennifer from Heritage Safaris to plan the trip of a lifetime for anyone.
Michele G – Calgary, Alberta
Friends recommended Jen Lubey, Heritage Safari Company for my “once in a life time” trip to Africa. So happy they did as the trip was more than I could have planned or even imagined. Jen was approachable, fun, caring, organized and flexible. This helped make the experience special as her attention to the details ensured I was worry free and able to take in all that Rwanda, Kenya and Tanzania had to offer. The local guides for each portion of the trip were helpful, knowledgeable and fun. My goal of seeing all the animals was achieved many times over. If and when I plan another bucket list adventure, Jen of Heritage Safaris will be my go to person.
Eppie B – Campbell River BC
Thanks so much for a great travel experience, Jen. We had a fantastic time on our trip through Rwanda, Kenya, and Tanzania with Jen Lubey and Heritage Safaris. The mountain gorilla trek was our favourite experience and we enjoyed the Rwandan people. The safari experience through Tanzania exceeded our expectations. We never imagined we would see so many animals up close. Jen did a great job from beginning to end. Everything was well-planned and organized, the accommodations were first rate, and the local guides were knowledgeable, interesting, patient, and lots of fun. Jen treats her sub-contractors and hotel staff well and it was evident that she is well-liked and respected in return. Her leadership and calm good nature were much appreciated by us and everyone in our group. This is the trip of a lifetime!
David and Susan B – Victoria, BC
Hi Jen: The trip was extremely well organized and ran without a mishap. You brought us to some amazing hotels and places. We saw tons of animals. Jennifer is very personable and a pleasure to deal with. I feel your personal knowledge and rapport within the African tourism industry contributed to the success of our trip.
Karen H – Calgary, Alberta
Jackie & Sid F – Dundas, ON | Kenya & Tanzania | February 2017
What an amazing adventure!!!! It was easily the best travel experience we’ve ever had and Jennifer Lubey and Heritage Safari Company made it all happen. I told her the countries we wanted to visit and what we wanted to see and she took it from there. She was easy to work with, helpful, and very knowledgeable. We had a minor hiccup which she took care of immediately. I would not hesitate to recommend Jen for any travel adventure.
Lauren P & Aaron H – Delta, BC | Tanzania & Zanzibar | Jan 2017
Hi Jen, We had the most amazing trip!! We found our Tanzania & Zanzibar itinerary well organized and had no issues whatsoever. But even if we had, I have a feeling it would have been quickly dealt with. The hotels/lodges and resorts were well-chosen. Our favourite place we stayed was the KubuKubu Lodge, talk about amazing! Such a beautiful location and the staff was lovely. The tours and tour guides were great. We loved our driver/guide, Salim! He was incredibly knowledgeable about the animals, and very good at spotting them too. He was even educating some of the other tour drivers about the animals! We really appreciated his sense of humour – it made for a fun trip. He was easy to get along with and get to know. We very much appreciated the dinner suggestions in Stone Town – we had a wonderful experience on the roof top at Emerson on Hurumzi. Many of the lodges and the beach resort gave us honeymoon extras including flowers, wine, and a private dinner. We loved the balance of safari adventure with relaxing beach time, all in the same trip. Thank you Jennifer (and Heritage Safari Company) for helping us plan the trip of a life time!
Tasreen and Zsolt – Vancouver | Tanzania & Zanzibar | Feb 2017
Hi Thierry. We had a trip of a lifetime!!!! Everything went very smoothly and was definitely well planned. Omar and Abdullah were great. Have some pics below for you. The balloon ride was exceptional. Definitely a must do in Tanzania. There was someone there to greet us at every arrival at the airports. Thank you so much for putting together our incredible trip. We will definitely be recommending you to our friends. Thank you again Thierry.
Glen A – Red Deer, AB | Mt Kilimanjaro Trek & Tanzania Safari | January 20
Hi Jen, Thanks for the congrats. The trek was unforgettable and stories more plentiful because of the rental situation. Both of us thought it more difficult than we imagined. Should have done it 20 years ago!! Amani and his team were the best! The safari was great even though the lack of rain held up the migration in the south. Jarymy saw over thirty- five animals he had never seen before-and that was the first day.
Francois & Nina F. – Vancouver BC | Tanzania | December 2016
Thanks to Thierry Cellier of Heritage Safaris we experienced a wonderful and incredible time in Tanzania making a private safari with Christine/Rick Wozney visiting some of the most famous parks. Our guide , Peter “Captain” Maleaki Mmbando of Sunny Safaris in Arusha guided the four of us during ten unique days! All in all a wonderful visit.
Full trip report here
Lindsay and Lois – Courtenay BC | South Africa | November 2016
Thierry, It really was a wonderful trip and we thank you for all of your efforts to make it so special. Our lives a re enriched because of it!
Barbara & Glen A – Red Deer, AB | Ecuador & the Galapagos | November 2016
Do you want a unique, individualized and worry-free “trip of a lifetime”? We highly recommend Jennifer Lubey, Tour Specialist with Heritage Safari. We have booked three trips with Jennifer and each one has been an amazing adventure and exceeded our expectations. Our most recent trip was to the Galapagos Islands with our 13 year old grandson. The islands with their variety of wildlife, the family tour and the tour supplier, the guides and staff, and the activities available; all arranged by Jennifer, made this a perfect trip. Jennifer:
Communicates well with her clients. She finds out what her clients’ needs and wants are and offers options for how to meet them based on her clients’ stated budget.
Uses reputable suppliers, guides, drivers and accommodations as she visits all periodically and keeps in contact with them, updating when needed.
Keeps frequent contact with her clients making sure there are no surprises.
Completes a thorough itinerary, with all details, such as accommodations, activities, and costs.
Answers and responds to any questions promptly and efficiently.
Gives explicit direction for what is required from the client.
Has a gift to attend to the many details required in arranging such tours.
Is available if any concerns come up while on tour.
Follows-up after the tour to get her clients’ feedback and any suggestions are welcome.
Sandy & Doug, North Vancouver | Rwanda, Botswana, Namibia, South Africa | Oct 2016
Hi Thierry , We are back from our trip to Africa and it was fabulous. Everything went exactly as planned – such an efficient and well-organized trip. The guides, drivers and staff at all of the locations were excellent and the accommodations wonderful. I particularly liked Camp Kipwe – the architecture and design was so creative and interesting. The food at Onguma Tree Camp was the best – delicious and prepared with such artistry. The dunes at Sossus Vlei were breathtaking – we went there 2 mornings to climb the dunes and watch the sunrise. The mountain gorilla trek in Rwanda was a real highlight for us and of course the many animals that we saw in Chobe and Etosha were wonderful. We have hundreds of photos and Doug is just starting to download and organize them. I can’t think of anything that needed improving – other than the dry scorching heat – sure wish we could share some of our rain with Namibia and Zimbabwe. Thanks for all of your expertise in planning our trip. It was a real success and we will certainly recommend you to anyone who is thinking of travelling to Africa. If you would like any further feedback let me know – we’d be glad to share our experiences and pictures. Sandy and Doug
Cheryl B. Vancouver | Uganda | Oct 2016
Hi Thierry, Just wanted to get back to you about our recent Uganda trip. It was wonderful! We covered a lot of territory and that was so worthwhile to see the different vegetation and geography. Each park had it’s strengths but I did like Murchison Falls the best. All 3 lodges were excellent but Baker’s Lodge shone. We had an exciting rhino experience and were very lucky with our chimp trekking. It all was great. Far Horizon’s was very organized and looked after our every need. I’m surprised Uganda doesn’t get more attention re:safaris as I found it an excellent experience. Thanks for your time and effort. We appreciate it! Cheryl
Ray A – Edmonton, AB | Peru & Salkantay Trek | October 2016
Jen Lubey planned my group’s 10 day tour of Peru. That included a 4 day trek to Machu Picchu via the Salkantay Trail, as well as various tours of Cusco, Machu Picchu, Lima, and all accommodations, and transfers. The journey was top notch, well organized and well communicated from start to finish. The local tour companies used by Heritage Safaris are also top notch. Wonderful people, with a real desire to provide a wonderful travel experience. Jenn is the epitome of professionalism, and a joy to work with. This was the beginning of many journeys planned by Ms Lubey and myself!!! Peace out ya crazy travel wonder!!!
Christine H. Kanata ON | South Africa, Victoria Falls | Sept 2016
Thierry, I can only say that the trip was WOW! Your attention to our many requests – from small size tour group (7) to different safaris, to number of places visited was truly taken into consideration when planning our itinerary, and I thank you for that. Our two tour guides each had their expertise, kindness and best interests at heart. My time spent with the Penguins, getting our pic taken at Cape of Good Hope and being in Hermanus at the start of the Whale Watching Festival were exceptional highlights for me. The quality of hotels included was first rate – the hotel, in Capetown especially – The President – was exceptional, along with Casa del Sol’s accommodation. Meals which were included, were quite substantial and the food/views/accommodations in Hermanus, in particular, was among my favourite…if I can narrow it down. I would be remiss if I did not Thank You for the upgrade to first class in airfare on the last leg of our trip. The addition of Zimbabwe to our tour, complete with your planning, was just what we needed after such a hectic 3 weeks. Seeing Victoria Falls was certainly a big check mark off of my bucket list and it certainly did not disappoint. The sunset cruise which we added and you accommodated was awesome. You brought into reality what I had dreamed about and as I am still going through all my pics, it never ceases to amaze me of the beauty/splendour of what we were able to experience. Thierry, thank you for your tour and if you need additional feedback, please do not hesitate to contact me.
Ladies Group Tour | South Africa, Victoria Falls and Botswana | Sep-Oct 2016
Hi Jennifer, I had such a good time on my “dream of a lifetime” trip to South Africa, Chobe National Park in Botswana, and Victoria Falls, Zimbabwe, as well as an extended stay at Sabi Sand Wildlife Reserve. It met or exceeded my expectations! Seeing all the animals was so wonderful…..I never would have thought we could get so close to them! Another favorite was the Garden Tour! Jennifer had everything so well planned out and so well organized that it seemed to go like clock work. She was also there to see to every need and comfort of our group and to take care of problems. The Tour Company and their drivers and guides were excellent! It was also wonderful to travel with eleven other amazing ladies! I’ve already sent some pics and I might send more as I see them. I’m now down to 451 from my camera from 600 plus! Thanks again for your pre-planning and materials and for the care given to me and the others throughout the trip. I truly had a wonderful time and will remember it forever! Thank you so much for including me. Sincerely,
Lurlyn C – Menifee, California
Dear Jen, Thank you so much for the wonderful photos that you have sent to me. This South African Tour was the greatest. I’ve been to South Africa before but never have I seen so much, ate so much delicious foods and tasted so much wine. I’ve been sleeping for 10 hours each night since by return as we were so busy and packed in so many sights. Thank you for all the hard work you have done while on this trip. I really appreciate all you have done to make this a wonderful holiday. Thank you so very much. Hope to see you soon. luv,
Lily O – N Vancouver, BC
Hi Jen, It was a fantastic trip. I did not know what to expect other than safaris, but all was much more interesting and especially going to the orphanage. Thanks for your great planning, and looking after all of us. Was very tired the first day, golfed on Wednesday, but the rain has descended on us. Here’s some pictures.
Virginia S – Delta, BC
Hi Jen, Thank you so much for all your work to organize our Ladies Tour. I loved everything about the tour and each day brought so many exciting things to see and do. All went smoothly and there were no major glitches. Even the long wait at the airport in Kisane ended up just fine with business class seats on the flight to Capetown! Superb! It was so hard to leave Sabi Sands and Africa. This was the first trip I have ever taken where I did not want to come home. It was such a soul enriching experience and I felt more alive there than I believe I ever have. The wonder of nature was so ever present in the changing landscape and the spectacular flora and fauna. As the song goes, “I had the time of my life”!! I appreciate all your efforts to ensure that everything was to expectations and especially your attention to individual needs and ensuring these were accommodated as much as possible. I like that you regularly checked in with individuals and were attuned to how people were feeling at any one particular time. You immediately paid attention to any problems and sought to put in place the best possible solution. You demonstrated sincere caring for each and everyone of us and a deep commitment to a high standard for the quality of the experience, both individually and collectively. Our guides for the different portions of the trip were all superb – Rebecca, Avril and Faisal- and I learned so much from each of them. Likewise for our Rangers – RB in Chobe and Ryan in Sabi Sands. They were exceptionally personable and knowledgeable, kind and patient. And I always felt absolutely safe with all our drivers. Jen, I give the Ladies Tour 5+ stars and 2+ thumbs up. It exceeded my expectations in so many ways. I feel so blessed and privileged to carry the precious experience of Africa in my heart forever! Love …
Anne M – Campbell River, BC
Dear Jen, I thank you for putting together a fantastic tour of South Africa, Zimbabwe and Botswana. The accommodations were excellent (I even survived the king-sized waterbed)! Adhering to Weight Watchers was a challenge with all the wonderful meals and introduction to local delicacies such as warthog and ostrich and the mebame worm! Hmm. The food/walking tour in Cape Town was a great way to see such a vibrant, diverse city. All the fun-filled activities you and your African suppliers organized introduced us into the history and vast cultures that are South Africa. Your organization and attention to detail was evident. Any problems were dealt with immediately and your participation with our group of 12 different women was much appreciated. Our comfort, safety & happiness were considered on each leg of this trip. Of course, all the animal sightings is the highlight for me; especially at Chobe and Sabi Sands National Parks. From my awestruck excitement at seeing my first elephant on the banks of the Zambezi River to seeing the baby rhinoceros with his mum at Sabi Sands I was overwhelmed. To be that close to so many magnificent animals was such a gift and fulfilled a lifelong dream. I have longed to stand on African soil for most of my life so I am filled with gratitude for being a part of this Ladies Group. Africa is forever carried in my heart. Thank you Jen! There are no superlatives that capture this experience. Perhaps I would tell anyone reading this….gaze at the picture of the setting sun behind the Acacia Tree then sign up for the next Heritage Safari Tour! A very happy client Love Jean
Jean M – Campbell River, BC
Hello Jen, I appreciate your hard work with organizing this awesome trip for our ladies. It was a great trip, we had wonderful guides, first class lodgings, delicious food, reasonable fine dining and packed but enjoyable itinerary. Once again thank you so much. Take care and hope to hear from you in the near future, maybe after the new year. Much appreciation.
Winola C – Vancouver, BC
Hi, Jen, Hope things are going well for you. Before too much time elapses, thought I’d give some feedback on our trip.
As I said before, I can only describe my Africa experience as “AWESOME”! Quite a spectacular way to spend our 75th birthday. And who thought I’d get to see elephants drinking from my patio pool? Although I really wouldn’t change the trip, I do have a couple comments. Please don’t take them as criticisms.
First, I suggest the written guides better explain the luggage requirements. I took them literally to mean that suitcases or bags with wheels were not allowed. I would also eliminate one or two of the wine tastings and spend more time in the small villages along the garden route/coastal area. Finally, I think one day or afternoon for “time out or R&R” mid-trip would be good to help all catch their breath. Sabi Sands was a delightful way to end the trip. I enjoyed the differences between early morning and afternoon safaris. The guide targeted different animals so we would see as many as possible. Accommodations and food were both excellent. The staff was generous with their time and made me feel that I was a special guest. Thanks to you for your outstanding attention to detail, your organization and coordination of events and guides, and for your continual concern that each traveler was comfortable and enjoying their trip. You helped add to the delightful experience I had. It was a pleasure meeting you. Hopefully we’ll get another chance to travel together in the future.
Pat N – Camano Island, Washington
Jen, Had a wonderful African ‘trip of a lifetime’ with memories to cherish. The accommodations were beautiful and inviting, and the local guides showed us the sights with a personal touch. Thanks for the experience!
Colleen W – Calgary, AB
Jen encouraged me to join the group tour to South Africa and I’m so glad I did! She planned a fantastic trip which was even more fulfilling than I had anticipated. The best example of her willingness to ensure we all had an optimal experience was that she agreed to join me on the Victoria Falls Adrenalin Adventure. The highlight was the Gorge Swing which involved a 70 metre drop over the edge of a cliff…now that’s real dedication to your clients happiness. I still grin when I think about the rush. Thank you Jen!
Lora M – Calgary
Kim F. Family – Burramine Australia | Kenya & Tanzania | Sept 2016
Hi Thierry, We had an amazing time in Africa. We can not fault anything. The guides were great, the itinerary was great. The accommodation was great. Everything was great. Everything went to plan.
Keith & Suzanne Salt Spring Island BC | Namibia | September 2016
Hi Thierry, We loved our trip. Rusten was excellent although he preferred to be called Philip. We would probably have stayed at Okonjima another day. Walk with the bushmen was amazing and Etosha was spectacular. Accommodations were comfortable and meals good. Best if you are a real meat eater since they serve up kudu (and others) every day.
Guy & Monique D. – Ottawa ON | Namibia | Aug 2016
Thierry, we just got back from our adventure in Namibia. What a treat…it could not have gone better, everything unfolded the way it should. The hospitality was great and our guide was awesome. Thank you for helping us plan this great itinerary and helping me get the shot I have been dreaming of for more than 10 years…The Dead Vlei.
Paul & Sophie – Montreal QC | Namibia | July 2016
Along with Mother Nature, both teams at Heritage Safaris and Ultimate Safaris were intricate to vivid and breathtaking memories of Namibia.
On behalf of my wife, Sophie, thank you so much for this experience.
Jennifer & David, Anne & Craig – Edmonton AB | Vic Falls, Botswana, Namibia | July 2016
Hi Thierry, First off, THANK YOU so much for helping us plan or duo-honeymoon! It was amazing!!
Graham P. – Calgary, AB | South Africa, Victoria Falls & Botswana | August 2016
Jen: Overall, we had a wonderful adventure and are seriously considering where and when our next trip to Africa will be. Thank you for all your efforts and thank you for arranging such a wonderful experience for our family.
Bridget & Nathan – Port Washington NY | Tanzania & Zanzibar | June 2016
Hi Thierry, We had such an amazing time on our safari. It was one of the best trips we’ve taken. Our driver/guide Goodwin met us at the airport as scheduled and from there everything went smoothly. Goodwin was personable, funny and knowledgeable. He did an excellent job at not only helping us spot the animals but giving us background on animal behavior and the family dynamics, especially of impalas, lions and elephants. Goodwin was also quite patient, giving us ample time to take photographs and videos. All of the lodges were lovely and offered breathtaking views. We were a little apprehensive about the bucket shower and non-running water at the camp in the Serengeti but it was fine. The staff at each location were friendly and accommodating, especially when it came to us asking for meals without beef. Our favorite by far, however was the Olduvai Camp: such a unique setting and we loved taking the sunset walk with the Maasai. We saw a ton of animals throughout the trip including: leopards, zebras and a rhino but we loved all the elephants we saw in Tarangire especially watching the baby elephants interact with their moms. We were glad we got the chance to go to Zanzibar at the end and spend a few days relaxing on the beach. It was so hard to leave Tanzania and we hope we get to go back soon. Thank you so much for putting everything together. Bridget Shirvell & Nathan McKay
Colleen S. Party – BC, SK, MB | Kenya, Tanzania | June 2016
We had an incredible time on our safari! We loved both of our guide/drivers; they were so knowledgeable and friendly and made the safaris even more amazing. Everything went smoothly – we were picked up at the airport (in the middle of the night!) without any trouble, and saw zebras on the road just outside the airport – a great sign. The hotels we stayed in were all lovely. The staff at the hotels were so friendly and kind and made sure we were enjoying ourselves. The food was great too; even our picky eaters found something they liked at every place. The fruit was delicious – I’m missing the mangoes, since the ones we get here aren’t nearly as good. We saw so many animals and were really excited to see so many close up. We were even in the midst of a herd of elephants at a watering hole – that was the most incredible experience to have elephants all around us. We just sat and watched them all for over an hour. We all, including our guide, felt like we were having a very special experience. Then as we drove away we saw a young lion up in a tree – he jumped down right in front of us and only a few feet away, then ran off and hid behind a dirt pile. We felt totally looked after the entire two weeks – no request was denied, and everyone seemed to want us to have a wonderful time. Which we did. Thanks again Thierry – I’m already dreaming about another trip to Africa!
Ellen and Elisa S. – Vancouver | Botswana | June 2016
Hi Thierry, Our whole trip was fantastic & the safari was the highlight. Thank you for arranging this for us. Ellen
Glenn J – Calgary AB | Namibia | June 2016
Hi Thierry, Everything about the safari was superlative. Accommodation: all were really great. Staff were very friendly and helpful. Meals were delicious. My favourite locations would be Sossus Dune Lodge, Onguma Tent Camp and top of them all was Camp Kipwe. What a great location and set up! Locations again all were great. It was fantastic being in the sand dunes at Sossusvlei, looking for and finding the elephants in the Aba-Huab river valley and of course observing and photographing all the wildlife in Etosha park particularly at the water holes. Our guide Mike Haindongo was outstanding. He was very friendly, so knowledgeable and attentive to the needs of all in party. I had plenty of time for photography which was one of the prime purposes of the trip. I have nothing bad to say whatever about the trip (except the travel to get there) and would absolutely recommend the safari to friends.Thanks for helping make the trip one of my most memorable experiences.
Ron and Glenda – Bragg Creek, AB | Peru, Ecuador & Galapagos Islands | June 2016
Thanks to Heritage Safaris in general and Jennifer Lubey in particular for our fantastic trip to Peru, Ecuador and the Galapagos It was a worry free trip due to professional guides and drivers which are employed to enhance the trip with up to date information on the many sites we visited as well as excellent planning and coordination of the excursions. Food and lodging were first rate. The tour met and exceeded our expectations in every way. Thanks again. It was a holiday not to be missed.
Ira & Erin, Calgary AB | Kenya, Tanzania, Zanzibar | June 2016
Hi Thierry, Erin and I had very high expectations for this vacation and, if possible, it exceeded our expectations. We had an amazing time. First and foremost, I would like to thank you and the Heritage Safari Company – you did a fantastic job even when we bombarded you with questions. I truly appreciate all that you did for us during the planning process and your timely and efficient input and suggestions. The entire trip was extremely well organized, there was always someone that knew where we had to be a when. We were extremely happy with Serna from beginning to end, from Serena Nairobi to Serna Lake Manyara. All the lodges were beautiful, the staff amazing and helpful and the food plentiful and scrumptious. The Ngorongoro Crater blew Erin away. We cannot say enough about Peter at Sunny Safaris who we were with our entire time on mainland Tanzania – we couldn’t think of a better guide – he was knowledgeable, extremely helpful, timely and always had our best interests at heart. Thierry, we will definitely be back in Africa at some point, there are many places we want to visit, from South Africa, to Zimbabwe to Uganda, etc. – I see absolutely no reason why I would not use yourself and Heritage Safari to help plan our next African adventure (although it may have to be a couple of years). Again, thank you so much for everything.
Vince and Cherie – Burlington, ON | Tanzania, Rwanda, Victoria Falls and South Africa | June 2016
Hi Jen! Vince and I wanted to let you know what an amazing adventure we had thanks to your planning!!! Everything went off without a hitch! We fell in love with the people, the places, the animals! Thank you for ensuring that our Safari was an exact fit for what we wanted and for what we didn’t know we wanted!!! Every day was a new experience. Some eye opening. Some so humbling. Some so inspiring! Our guides were knowledgeable and very personable. Thanks for staying in touch through out our travels to ensure everything was going smoothly! We are so very happy we found you!!!! Thank you!
Deb & Greg R – Kingston ON | Botswana| June 2016
Thierry, We have just returned from our amazing safari in Botswana. This trip was several years in my imagination, involved lots of Internet research and reading on my part, and several months of emails back and forth between myself and you. The trip was everything I imagined and wanted, and you were responsive and patient throughout the process. I happened across your information in one of my searches, and by that time I had a pretty good idea of the experience I wanted. I emailed you with my “Africa Wish List” and the process began. You gave me a reply with 5 possible itineraries with prices for more than one time period (this must have been a fair bit of work) and this took me several more months to go through, deciding on the camps I wanted and the time of year. After multiple questions and answers via emails, decisions were made and camps booked. The trip was wonderful, everything that was supposed to happen did, on time. Zebras, elephants, Impala, big cats and cubs, on and on. The people of Botswana are warm and welcoming, the camps were just what I envisioned, your on the ground partners had everything in order. I hope to return one day! Thank you. Ke’ a leboga!
Greg and Deb
Alexis and Brendan – New York | Tanzania, Zanzibar | June 2016
Alexis and I can’t thank you enough for the fantastic job you did of putting the trip of a lifetime together for our honeymoon.
Everything was truly incredible.
Holly J – Calgary, AB | Tanzania, Rwanda, Victoria Falls, Botswana & South Africa | June 2016
Hi Jen, Wow!! Our Africa trip was so fabulous! All your hard work on putting everything together and co-ordinating everything for us really made the difference. Like truly every moment was so perfect. Jen, I think you knowing Africa inside and out and your passion for Africa really shines through. Even the package you gave us before we left was so nicely put together and informative. And just a little note on that …Jim said he would have liked to have had the booklet a little more ahead of time….not to be negative but just for your information…..what is the hip way…. FYI ;-0). All of our guides you arranged for us were amazing. Very caring, knowledgeable and we felt very secure from driving on the beautiful dirt roads in the bush to driving on the busy highways in So. Africa’s wine country. All of our guides all seemed to just be so perfect in what they do and they were so personnel, right away we felt so comfortable being together with them. I am pretty sure Said ( pronounced Sigh-e-dee), who we had I think 9 days, was top dog-guide in the Safari world. You could tell he was very respected by the other guides. Jen if you get a chance to pick when you go again, you must request him. Also George as well, in Tarangire now he was younger but so wonderful and knowledgeable and really just his manner was really over the top. Well like I said ALL of our guides were so great! Just a special shout out to those two. Really Jen every moment, accommodation, time schedules, and people caring for us on our amazing adventure to Africa was so amazing, exciting and delicious. I feel so grateful to have had you put our trip together. I have been and will continue telling everyone that if they are going to Africa to make sure to get Jen Lubey at The Heritage Safari Company to set you up with their trip. If we had to do it all over again I would not change a thing. One word PURRRFECT,!!! Yes Sylvester purred when his head was on my lap and I was scratching behind his ear. Maybe someday we will be fortunate enough to try out some other countries in Africa and scheming up a plan with you again …..fingers crossed. Thank you so much again and many blessings to you Jen,
Sietske and Stan – Calgary | South Africa, Victoria Falls & Botswana | May 2016
Dear Jen, Once again you have given us an experience which exceeded all of our expectations. Your organizational skills in making this trip smooth and worry free gave Stan and I the opportunity to enjoy every moment. Thank you again for putting together this trip to Cape Town and the Garden Route in South Africa, Victoria Falls, Zimbabwe and the many beautiful camps for our safaris in Botswana.
Hollis and Neil – Millarville, AB | Peru, Ecuador, Galapagos |June 2016
Hi Jen, Our trip to Peru and Ecuador which included Galapagos was beyond our expectations! After our first meeting with Jen we had a full itinerary within a very short time that suited us perfectly. Jen had every detail covered and everything went incredibly smooth. We always had a guide and driver when needed and they were always very punctual, caring and thorough. As well, our accommodations were incredible! We would highly recommend booking your adventures through Jen as our trip was completely seamless from start to finish and we were on a 30 day tour! Looking forward to booking another tour with Jen.
Kyle P – San Francisco | Tanzania | June 2016
Hi Jen, Everything was great! Athman was extremely experienced, knowledgeable and friendly. Both accommodations were beautiful, and the staff were fantastic. You have been amazing throughout this process and really helped me maximize my short time. Thanks again, and again and AGAIN!
Allan & Jane O. – Delta BC | Tanzania & Zanzibar | May 2016
Hi Thierry: What a fabulous vacation. Jane and I enjoyed every moment of it. It was far more than we had imagined. Everything stated on the itinerary you gave us was spot on. The guides were there to greet us when they were expected, the safaris were great as we saw the Big Five (although, the Rhino was a long way away we did see him), hotels were extraordinary, staff at the hotels were more than helpful and very friendly and, for the most part, food was wonderful too. Our guide for the safari Athmani , was extremely informative and made sure we saw all the animals and birds. His eyesight must have been more than 20/20 because he found animals when it took us a little longer even with binoculars. But, I guess he’d been in the business for so long that it probably came second nature to him to know where to expect to find all the wildlife. Jane’s favorite were the elephants and we sure saw our share. Close to the road, crossing the road, even trumpeting when one land cruiser got a flat and started making noise to distract the herd. It really was a magnificent sight. As I said, the hotels were extraordinary with beds being bigger than our own king size. Our favorite was the Tarangire Treetops. We were treated like royalty as we were the only guests for part of the day. Our room was perfect with all modern conveniences down to a dual shower. Our time in Zanzibar was an eye opener. On a par, somewhat, with visiting the Casbah in Morocco! A little scary but informative. The market blew us away. All the spices, fruit, meat and seafood smells were flooding our senses. And, the people…..boy, so many milling around vying for the best price on merchandise. It was a treat to see the many faces of Zanzibar. Our guide also took us to a spice farm where we were overwhelmed with smells and uses for different spices. If there had been a test as to what the leaves smelt like we would have failed miserably. It was a very helpful tour and we came away with knowledge that we didn’t have before. All in all a very good day. Then, for our last stop we arrived at Breezes Beach Club and Spa. Thierry, it was wonderful. Just enough time to relax before our long trek home. The lodge, the staff the amenities……great. With it being the ‘off season’ there weren’t too many people so it made it more like our own special little oasis. I have now swum in three of the world’s oceans – Pacific, Atlantic and Indian. It really was the best way to end a vacation that we wish we could’ve stayed longer. So, to recap…..the whole trip was fantastic. The best whirlwind trip we’ve ever been on. Thierry, you did an excellent job and we thank you very much for your time and guidance. All the best to you.
Allan and Jane
Rolando C – Lima Peru | Tanzania | May 2016
Hi Thierry , the safari was amazing and I saw a big group of the migration.
One of the best experience of my life.
Lois T – Calgary AB | South Africa | April 2016
Hi Jen, “We had a wonderful time in S. Africa! Jen was such a help in organizing our travel and stay in two different safari camps, and then our final days before leaving S. Africa. After our first meeting, she was able to organize our trip within a few days, and it met all our hopes and wishes. The safari camps were outstanding, and the transport between them was seamless. Every step of the trip went exactly as we hoped. I am happy to recommend her to anyone travelling to Africa – her experience and local knowledge were invaluable.” Thanks again
Judy L. North Vancouver BC|South Africa, Zimbabwe, Rwanda, Kenya, Tanzania, Zanzibar | March 2016
Thierry, you did a masterful job! Our trip was practically seamless. Visiting so many countries, hotels, national parks and airports there were many opportunities for problems. And yet we were met at every airport (with only one late arrival) every hotel welcomed us, every driver had all the paperwork for each of the many national parks and full information on our itineraries and expectations. Seamless. The drivers we had were all so knowledgable and skilled. One was less personable but all the others were like family by the time we parted company. I must mention that Gamewatchers Safaris graciously stored two pieces of baggage for us as we left on safari and returned it right on time through their drivers.
The hotels were all wonderful experiences. Victoria Falls was simply superb. The Balloon camp in Tanangiri was one of the most serenely beautiful experiences of my life – from the setting to the hospitality to the African TV we were invited to watch. We were on time for all our flights thanks to our drivers. And not all the planes were on time- some left early!!
Going to Africa to see magnificent animals and different cultures is only a dream for many people. Because of you not only was this dream of mine fulfilled, but you made it into an unforgettably magical,once in a lifetime experience. Thank you Thierry for your organizational skills, for the contacts you drew on to assist us, for the gift of a foster elephant and for the extra special Talisman luncheon. The only words I can think of to say thank you properly are Assante Sana! Assante Sana!
Warm regards. Judy
Jean W – Vancouver, BC | Ecuador & the Galapagos | April 2016
Dear Jen, Thank you for the efficient and personal service you provided in organizing our recent trip to Quito and the Galapagos Islands. We thoroughly enjoyed the activities, the itinerary and the ambiance of the Athala II. The crew took very good care of us on board and on the water. Our outstanding guide Ruli shared his knowledge and passion for the creatures, conservation and the Galapagos Islands with humour, patience and first hand experience having conducted marine biology research on the islands for many years. We were thrilled to see and interact with all the unique creatures we had hoped to encounter. All in all, it was an amazing experience for Ian and me even without the 7.8 magnitude earthquake thrown in for good measure! As you know, this was my second vacation organized by your company. The quality of the accommodation, the itineraries and the personal service both at home and in situ have both been excellent, so I would have no hesitation in recommending Heritage Safaris for exciting and intimate travel experiences to both Africa and the Galapagos Islands.
Bernadette Woit – North Vancouver B.C. | African Bucket list Trip | March 2016
Thierry, asante sana! I am writing this letter of appreciation, as I review the amazing 27 day, 6 African countries (SA, Rwanda, Zambia, Zimbabwe, Kenya & Tanzania including Zanzibar) trip you organized, booked & coordinated for us. I had many places I wanted to see (mostly read or seen on National Geographic over the past 10 years), stay (loved the permanent camps the best) and do – such as the Mountain Gorilla Trek, hunting with a bushmen tribe, a long list of sanctuaries, Conservatory Trust & National Parks- and you included them all! There were no glitches, all the flights, accommodations, safari company drivers and location coordination’s were all ‘bang on’ and perfect, everything I hoped for and more! You did the changes with professionalism and grace. My African bucket list trip was complete and fabulous, thanks to you!
Dirk and Carly G – Prince George, B.C. | Kili Trek, Tanzania & Zanzibar | Jan 2016
Hi Jen, That was the trip of a lifetime! We are so pleased we chose to book through Heritage Safaris. Typically, we make travel arrangements ourselves but this time we wanted the ease of leaving it to a professional. Jen, you are the best. We very much appreciate all your promptness in replying to emails as well as your patience in answering our millions of questions. You offered so many options and alternatives when planning that we still felt part of the process without the stress of researching each piece. Every choice you gave us was a quality option. The transitions between flights, hotels, excursions etc were seamless and made our trip all the more enjoyable. We were also blown away by our guides and drivers; they were professional and took such good care of us and we feel like we’ve made some friends in Tanzania. We’ve already been emailing our Kilimanjaro guide, Raphael. Both you and Regional Tours checked in with us at each new stop to ensure everything was going smoothly. There were a couple small bumps in the road but the issues were addressed immediately and beyond our expectations. We keep calling it our 5-star trip. Honestly, this easily tops the list of the trips we’ve taken and we couldn’t be more grateful. Tanzania was total magic and we’ll have these memories forever.
Thank you again for everything you did for us – it couldn’t have been better.
Lynne O. Family – North Vancouver | Kenya, Tanzania, Zanzibar | Oct 2015
Hi Thierry, We really enjoyed our drivers and the places we stayed. It was a great itinerary you put together. It ran smoothly and I could see why you recommended the places you did. Location, location! It was a memorable experience with the tented camp in the Serengeti.
Thank you again
Tanya and Steve – Gatineau QC | Tanzania, Uganda | Oct 2015
Since we have been back from our vacation, people often ask us what the highlight of our tour was. It is impossible to answer that question since it seemed every day, every hour, produced a new highlight! Before we even started our vacation we were impressed by your professionalism. You consistently replied to our requests in a timely, courteous manner, and you quickly found us an itinerary that met everything we were looking for. Along the way, you were open and communicative about any amendments to our trip, and we were impressed with and thankful for the resources you sent us just prior to our departure. Truly, all we had to do was show up for our flight, and the rest was taken care of. In Tanzania, the tour company, sunny safaris was exceptional. More than the company, was our tour guide, Peter. Peter is passionate and knowledgeable about Tanzania, its people, the land, and the animals. He was each day a smiling face, full if information, and just as eager as us it seemed to be on safari admiring the landscape and the behaviours of animals. The people in Tanzania are friendly, courteous and genuine. We sincerely had too many humbling, inspiring, and thrilling experiences to recount. All of the accommodations were fantastic. We loved camping among the animals in our ‘5 star’ tents. Uganda was a different story for us. Tanzania was certainly a force to be reckoned with, and left a seemingly insurmountable impression to out-do. Aspects of Uganda certainly moved us. Trekking with the gorillas was an adventure we will carry with us, and talk about with bright eyes and voices for the rest of our days. The accommodations when we were trekking the gorillas was amazing (Lake Mutanda). Breathtaking views of the Virungas, nestled in the valley of paradise. I am not sure I’ve ever seen more beautiful country side than that. Accommodation on our last day, Rwakoko Rock were perfect. We were over-joyed to spend our last day again camping among the animals. We sincerely had the trip of our lives and have and will continue to recommend Heritage safaris as an amazing conduit for such a vacation. We most certainly will be returning to Tanzania. Thank you so much for arranging this trip for us, and for all of your professionalism before and after our vacation. All the best, Tanya and Steve.
Amy & Kieran O. Toronto ON | Botswana & Victoria Falls | Oct 2015
Hi Thierry, We had an amazing trip. Thank you so much for organizing. Everything went very smoothly. We loved Machaba Camp! Amy
Dania H. – Lima Peru | Kili climb, Safari Tanzania, Zanzibar | Oct 2015
I cannot even write about how amazing the whole trip was. I got back home less than a week ago, and am still processing everything that happened in the last month and a half. We started our travels in South Africa, namely in Johannesburg and Cape Town. This was good, as it allowed us to get used to the time change. The time in South Africa also allowed us to hike Table Mountain and Lion’s Head, a small (very small actually) preparation for Kilimanjaro. On October 4th, we flew to Tanzania to start our one-week trek to the summit of Kilimanjaro. The Machame route is one of the easiest and allows a good amount of days to acclimatize in the altitude. Regardless, it is absolutely crucial that one goes prepared and in shape. My husband and I are trail runners (especially in altitude) and work out more than 3 or 4 times a week. For anyone wanting to hike Kilimanjaro, I would recommend you work out several times a week (3 times or more). This can be anything from running, multifunctional workouts, hiking (with a backpack that weighs more than what you would bring), taking the stairs as much as possible, etc. Also for your preparation, try to experience being in altitude if you have never before I loved everything about the week: the porters that became our friends, the 2 days of rain we had on the way up (ok maybe did not looooove that part but hey, it’s part of the experience!), the amazing starry nights, the morning tea and coffee brought to our tent by August, walking and seeing how the environment changes as you go up higher and higher, etc. The biggest highlight for me was definitely the last day. We set off at midnight after having breakfast; all in a row with our headlamps, with a dark sky full of stars over us and just walked and walked and walked. It got really cold: bring good gloves and socks. But once the sun started to rise… it was breathtaking (and not because of the altitude!). And then arriving at Stella’s Point and then to Uhuru Peak was amazing, we had tears in our eyes as we looked around us and saw glaciers with golden reflections. The amount of time spent at the summit is not very long, but it is really memorable. A wonderful experience I recommend to anyone who enjoys being outdoors. This was my second time traveling with Heritage Safaris. The first time was great, and this time was even better. We had a lot of coordinating and organizing to do because we hiked Kilimanjaro, went on a 5 day safari, and flew to Zanzibar for 5 days as well. All these activities happened one after the other and flights seemed tight to me at first, but it all worked out! Thierry was great and organized: always answering questions or modifications to the itinerary, speaking over Skype, sending us travel details and complete itineraries, organizing transfers, etc. I would and absolutely will recommend Heritage Safaris to anyone traveling to Tanzania, Africa or even South America. It was fun to prepare for the trip and we did not have to worry about a single thing when we were there. Thank you so much!
Fabienne Y. Gatineau QC | Peru | Oct 2015
Jen, Long story short, I LOVED my second trip with Heritage Safaris. You, like Thierry, really lived up to your reputation once again. He had been absolutely fantastic during my Tanzanian safari and Zanzibar trip in 2011 and you were unbeatable for me in Peru this year!! I cannot tell you yet again how impressed I was by your constant presence during my Peruvian trek. As I was travelling alone, your quick responses to my emails and your suggestions and tips for places to see and restaurants/bars to explore were always bang-on. Organizing the tour the way you did, by starting out in the Sacred Valley and giving me time to acclimate to the increasing altitudes, really worked. The hotels booked for me were excellent, charming places where staff always went out of their way to make me comfortable, especially the Casa Andina in Aguas Calientes and the Quinta San Blas in Cusco, who both upgraded me immediately. As to the Monastério San Augustin de la Recoleta, their restaurant was absolutely excellent! Tucano Peru also took really great care of me, with José Luis always there to receive me and ensure my transfers at Sacred Valley (Urumbamba) and Cusco.I was amazed at the coordination between tour guides (all so extremely knowledgeable!) and Tucano Peru when, on the last tour, I decided to forgo the last part, which would have taken to 12,000 feet, as by then I was starting to feel exhausted and “sorochy”, if you’ll pardon the expression. I decided to stop off at the local Starbucks (yes, I am addicted!) and relax and warm up a bit. By the time I had made it back to the hotel, staff there had been alerted by Tucano Peru, who had been alerted by the guide, that I had quit the tour. They were worried about me as I did not make it back to the hotel immediately!! Talk about feeling protected! I look forward to planning my next great adventure with you guys soon!
Celia & Mark North Vancouver | Tanzania | September 2015
A week on safari in Tanzania. Memories now, but what a great trip it was. As a source of information and advice in the planning stages, Thierry’s first-hand experience was invaluable. He patiently accommodated numerous revisions as we fine-tuned our plans and made all the necessary arrangements in Tanzania. Our guide from Mount Kilimanjaro Safari Club was terrific. We visited Tarangire, Lake Manyara, Ngorongoro and Serengeti. The accommodation (mostly tented camps), service and hospitality were excellent. The wildlife – both game and birds – was spectacular.
David & Louise R. North Vancouver BC | Kenya, Tanzania & Zanzibar | September 2015
We booked a two week safari to Kenya and Tanzania through Thierry in 2015. We could not have been more happy with our choice and the recommendations Thierry made for us. He really worked to structure the itinerary to meet our goals. Everything went smoothly, from the time we were met by our smiling guide at the airport in Nairobi to the day we were dropped off at the airport in Tanzania sorry to be leaving this amazing continent. The guides were a delight, the safari vehicles as advertised, the lodgings first rate and of course the scenery and animals. Oh, the scenery and animals. We were blown away by the wildlife we saw, far exceeding our expectations. This was one of the few trips I have done which exceeded my expectations. I cannot recommend highly enough and if an African Safari is on your bucket list, book it and cross it off! You will be glad you did. Thanks Thierry, and we will be back!
Nigel G. Maple Ridge B.C. | Zimbabwe & Botswana | September 2015
I have to thank you for what has been a memorable experience and I would happily recommend you to anyone looking at Africa.
Allan P. Coquitlam BC| Tanzania – Sept 2015
Hi Thierry, The safari was great. The tented camps all had their own uniqueness’s and my son and I enjoyed them all. The host’s at the camps were all very friendly and helpful. A cold beer and a good dinner at the end of the day was greatly appreciated. Box lunches and breakfasts didn’t disappoint either. The tents and facilities were excellent and well appreciated after each day, especially after a week on Kili. Bashay lodge was great as well. “Safi” our guide was very good. We saw a lot of wildlife in all the parks even though the migration was further north in Kenya at the time. He also has a great pair of eyes, and spotted some gems (animals) for us to see and photograph. We did manage to see the big 5. We developed a good relationship with him as the days went on as well. The walking safari, and night safari at Grumeti was a nice touch, as well, the Maasai experience was extremely interesting with our stay at “Olduvai”. My son was also invited to take part in a warrior ritual with the warriors of the village. Him being 21 and very athletic at 200 lbs and 6-2 kept up very well. A proud moment for me, and humbling at the same time. Africa is a very interesting place to visit and experience. With a successful kili climb and a great experience on safari we couldn’t hope for anymore. The package you put together for us was excellent with a great mix of camps and parks. Never a dull moment. I’m really grateful it all came together so very well. I well definitely recommend you to anyone I know who is planning a visit to Tanzania including a return trip of my own in the future. Maybe even kili again? Thanks and job well done!
Marisa & Steve – Vancouver | South Africa, Zimbabwe, Botswana | Sept 2015
Hi Jen, We had a fantastic holiday with so many unforgettable memories! Our condo in Capetown was amazing (the weather could’ve been better, but we won’t hold that against you 😉 Definitely the highlight of our trip was N’kaya Lodge. Every aspect of that place was perfect. The staff were outstanding, so friendly and professional. The quality of the accommodation and food was awesome. Each and every game drive was so amazing, Dean was our outstanding guide and Andres was a quiet (but so effective) tracker. We all rave on a regular basis about our few days at N’kaya and I will definitely be recommending it to anyone I know who is going to S. Africa and planning on going on a safari. Overall we had a completely amazing holiday, truly unforgettable. Thank you so much for all your work in helping to organize the details of the trip for us.
Paul and Liz-Anne Jonassen – Bragg Creek, AB | Peru, Ecuador, Galapagos | Sep-Oct 2015
We just returned from a fabulous month long trip to Peru and Ecuador organized by Jen Lubey of Heritage Safari Company. The trip was beyond our expectations and will be fondly remembered for the rest of our lives. Jen was excellent to work with, listening to our vision of what we were looking for in a trip and designing it to a “T”. We are retired and were looking for a particular comfort level when it came to accommodations, tour intensity, and overall gastronomic experience. We wanted to experience the various locations through the use of personal, knowledgeable local guides and then have free time to explore on our own. It worked out to be the mix we were looking for and the guides in each location were excellent and spoke fluent English. We were met on time without exception and transported to every aspect of the trip in a stress free atmosphere. One particular aspect that we appreciated was being accompanied through airport check-in process in South American airports! The daily tours were informative, and delivered with an in depth knowledge of the history and uniqueness that each site held. Jen also managed the little things like room positioning on the boat to minimize potential seasickness, seat selections on trains or planes to maximize the experience, hotel rooms/suites to appreciate the uniqueness of each hotel and its location, and excellent restaurant recommendations that she had experienced personally. This is the second major trip we have used Jen’s services for, will continue to use her in the future and would highly recommend both Jen Lubey and the Heritage Safari Company.
Celia & Mark – North Vancouver | Tanzania | September 2015
Hi Thierry, We had a fantastic trip! We saw lots and lots of animals. And our guide, Said, worked really hard to give us the best possible experience – he took very good care of us.
Thanks very much for your help in organizing the trip!
Bobbie & Bruce D. – Surrey BC | Botswana, Namibia | Aug 2015
“Thierry did a good job for us. It was great teaming with him to plan our trip to Namibia and Botswana. Thierry is very knowledgeable about travel in Africa, He is reliable and responds quickly to any questions or concerns. We would recommend him.”
Phil D & David M – Washington, DC | Tanzania | August 2015
Hi Jen, We had an incredible time. Thank you for your efforts and suggestions. It was near perfect, in my opinion. We saw all of the wildlife one might hope to see, except for rhinos, sadly. We know that unfortunately, they’re extremely endangered these days (a real shame). We very much liked our guide, Damas. Please pass along to him how much we appreciated the trip; we learned from him, and he was patient and pleasant. David’s birthday was special, and he really enjoyed the “surprise”. As for the itinerary, it was perfect seeing Tarangire, Lake Manyara, Ngorongoro Crater and the Serengeti. I would add Mount Kilimanjaro more formally into the itinerary, versus a brief possible viewing on the last day, as we attempted. Unfortunately, there was a lot of traffic on the last day to the airport, so we couldn’t get close to Mount Kilimanjaro. Fortunately, I got a glimpse of it from the plane (so can still say that I saw it), but it would have been better to carve out a few hours perhaps on the first full day, or to know to leave earlier on the last day to visit it. Gerald at Bashay Rift Lodge provided excellent service. Please pass that note along to whomever should receive feedback. Also, do you have any information on the people who developed the places where we stayed, outside of Planet Lodge? We were told that they were developed by a French man and designed by a German person, but we’d find it interesting to know more about them. They did excellent work. Thanks again. I will most certainly recommend you in the future to anyone interested in a trip to Africa.
Buster & Phillipa M. – Calgary | Botswana & Zimbabwe | August 2015
Hi Jen, It was perfect. I would have no hesitation in recommending Heritage Safaris and all of the parties you used on the ground in Zimbabwe and Botswana. All of the people you arranged to take care of us in transition in Vic Falls and in Maun were very professional and a pleasure to deal with and the Ker & Downey staff at both the Kanana and Okuti camps were simply exceptional. It is hard to imagine how anybody could have delivered better customer service from the beginning to the end of the trip. It was truly an amazing trip and definitely exceeded my expectations. I know you were a little worried that Okuti would be a bit of a let-down after Kanana but it was not. While it was different for sure it was still fantastic and it was special for me as the location of the camp was pretty much the same spot where I pitched a tent as a kid on a school tour some 42 years ago. It was very special to go back there and to see it all again. I swear the log bridge at Third bridge looks exactly like it did all those years ago. Phillipa and I are already talking of doing another trip to that area with maybe a bit of Namibia thrown in as well when I retire in two or three years. We will no doubt contact you when we make our plans. If you ever need anyone to speak with me about our experience please do not hesitate to give them my contact information.
Larry & Maureen – Drumheller, Alberta | Tanzania | July 2015
Jen, Overall, the trip was the thrill of a lifetime. Our time with Athman as our driver/guide, couldn’t have been much better. We were somewhat disappointed to not have Peter, but the disappointment was short lived. Not only was Athman a meticulously careful and accomplished driver, but his knowledge of, and vision of the terrain, constantly put us in the best possible position for pictures at almost every animal sighting, and we had many, many of those. Accommodations were outstanding throughout the safari part of the vacation with the tented camps being a particular delight. Service at every overnight was outstanding. I, personally, found the meals to be very good, better than I expected, but the ladies often found the lack of salads a bit disheartening. Our favorite of the tented camps was Maramboi, but I particularily liked the outdoor shower at Mapito. We thoroughly enjoyed everything about Dongwe resort at Zanzibar. The spice tour was also a tremendous highlight and that particular guide was an absolute delight. Over all, it was a tremendous trip, one that we will spend the rest of our lives reliving and enjoying. Maureen and I took almost 1000 pictures and have gone through them over and over again, enjoying something new each time.
Dorothy & Deepan – Markham, Ontario | South Africa | July 2015
Jen Lubey (Heritage Safari Company) arranged our stay in South Africa. We were in two amazing locations which were Chippungu and Simbambili. The experience we had was fantastic. Seeing the animals in the reserve, in their own natural habitat and observing their survival skills hunting for food and escaping predators was an experience in a life time, as this is a phenomenon we would never be able to see where animals are captive.
The accommodations we had in both locations were very comfortable. The food was exotic and the people were so friendly, pleasant and helpful.
The whole experience from Jen’s initial e-mails followed by her phone calls and to the end was professional, well planned and cost effective. The Heritage Safari Company was able to come up with a suitable itinerary with our interest and budget in 3 days.
Throughout the tour, we continued to be in touch with Jen at the Heritage Safari Company via e-mail and it was reassuring and comforting to know that all involved in the vacation were notified and were expecting our arrival.
The tour guides were well informed, knowledgeable and were able to share personal experiences and information that one does not find in print. Both the country and tours were safe. We would highly recommend the Heritage Safari Company and would certainly like to visit this place again. Thank you
David & Sharon – North Vancouver BC | Tanzania | May 2015
We had an amazing trip to Tanzania. Thank you Thierry for your patience and knowledge while you answered our myriad of questions when planning our trip over several weeks. You listened to our wants and needs and made recommendations and coordinated everything so that the trip went very smoothly. Your knowledge of Tanzania and the guides there was instrumental in ensuring we had a great trip. Our guide Peter with Sunny Safaris was amazing. He spoke good English but more importantly he was knowledgeable and had a terrific sense of “fun”. Seeing all of the animals in their natural habitat was truly spectacular. We return with many wonderful memories. Asante sana …
Shari & Norm F – Drumheller, AB | Tanzania | July 2015
Hi Jen,We’re home and trying to get our days and night back on track, I’m still on Africa time!! Well, where do I begin?! What an amazing trip, I can’t thank you enough for all of your help through the planning and preparing stages, we couldn’t have done this without your experience and advice. I do want to say our accommodations were fantastic, I absolutely loved Bougainvillea, Mapito and Maramboi. Absolutely outstanding!! I cannot say enough about that experience. Rhino Lodge was ok, not our favorite but rooms were clean and the dining area was really nice. The box lunches were ok, not great, but plenty of food, we definitely didn’t go hungry. The safari was amazing, each day was better and better. Just when we’d think all we would see was another zebra, we’d come upon an amazing find. We saw 40 lions, including cubs, some big males, 3 sets of brothers, two females with cubs and a recently killed wildebeest. We saw a leopard try to take down a baby zebra, an elephant pushed our jeep, we saw lions mating. It was just one thing after the next. And we saw a rhino in the crater. It was a cold day and a very long day but we completed our big 5 that day. The Serengeti is amazing, just truly spectacular. But overall Jen, we loved every minute of this trip. We will definitely go back again, it was just so amazing. Hearing the excitement in my daughter’s voice when she spotted a lion before any of us, and seeing the smiles on our girls’ faces and now, looking at our pictures and our videos and reliving those moments that are just indescribable. I cannot thank you enough. The staff at all of our camps/lodges were amazing, the people were so friendly. Akuna matata!! We certainly felt that during our time there. I will recommend you and Heritage Safaris to anyone planning such an adventure. We appreciated your wisdom and experience, you prepared us very well for this different world and it will be a time that we will never forget!
Graeme C. & Barb N. | Edmonton AB | South Africa, Botswana & Zimbabwe|May 2015
“Jen did a wonderful job helping us plan and implement our trip to Africa. She used her detailed knowledge of the camps, transportation, weather and animals in season to help us plan a tour that flowed easily from Cape Town to Zimbabwe, and from camp to camp while on safari in Botswana. Her availability to answer practical questions ahead of time was much appreciated. Our 11 day safari was a once in a lifetime experience, one we hope to repeat sooner than later!! Having travelled widely on our own, we weren’t accustomed to being so spoiled…being on safari was like a “luxurious summer camp for adults!”
Darren & Lynne U. Edmonton AB | South Africa – Zimbabwe – Botswana | May 2015
Hi Thierry, The vacation was EXCELLENT! Everything was very enjoyable. We were very impressed with the coordination of the various companies. Not once did we end up standing anywhere waiting. It was great. I have already recommended the trip and you specifically to several people. Thanks
Derwin and Chris A – Regina SK | / South Africa, Botswana, Zimbabwe | May 2015
Hi Jen, In planning our safari Jennifer Lubey with Heritage Safaris, spent considerable time getting to know our preferences for location, level of accommodation, length of stay, budget and activities. All of our planning was done easily and successfully by telephone and email as Jen is based in Calgary and we live elsewhere. Even though we never met her, Jen is like a friend. Jen is most responsive to any questions, and can speak with confidence, having been on safaris and stayed in the camps she is recommending. She organized a wonderful itinerary for us and booked the camps in the best sequence to make every stop amazing and non-repetitive. The entire trip, including several camps, airports, airstrips, transfers, tours, and luggage storage, went extremely well, without the slightest hitch. We especially enjoyed observing the wildlife in their natural environment and routine. Thanks to Jen, our trip greatly exceeded our expectations.
Maureen T. – Calgary, AB | Peru | May 2015
Hello Jen, I just want you to know that when I travel I usually take time to research the destination more thoroughly, as well as hotels and attractions, etc. This time around it was such a spur of the moment decision for me – but given the opportunity to join Cal & Heather I knew I couldn’t hesitate. My biggest concern was that I had never heard of ‘The Heritage Safari Company’, and of course given the cost of the trip one worries about Consumer protection should something happen to the company. I’ve worked in the Tourism industry for several years, travelled extensively and tend to book most trips thru AMA, because of their reputation I know I’m always protected. I’ve seen a lot of tour operators go under over the years
I have to say, the trip was one of the most well-organized, flawless trips I’ve ever experienced. Your suppliers in Peru were second to none, always there for us in a timely fashion, caring and friendly at all times. The drivers were professional and we felt safe at all times. The accommodation you chose Jen – making a change when you saw fit, were first class all the way – thank you for that.
I found Peru far exceeded my expectations – absolutely beautiful scenery and such friendly people. They have clearly done a lot to promote tourism in their country.
It was truly a memorable and enjoyable experience thanks to your attention to detail Jen and your on-going concern for our well-being. It is obvious you love what you do and I hope we can work together again one day soon!
Please feel free to pass my comments on as you like.
Heather & Cal C. Calgary, AB | Argentina, Uruguay, Peru & Ecuador |May 2015
Hi Jen , We want to thank you so very much for everything you did to make our trip to South America so wonderful. I know we were “difficult” for you in the planning stages, with all our waffling back and forth, etc. But in the end we are so glad you persevered with us and made everything work out.
It would be difficult to name a highlight of our trip, everything was wonderful. We have travelled a lot, but have to say this was one of the best planned trips we have ever done, with such attention to detail. Given that your South American suppliers were new to you, I have to say you chose well. Each one was very meticulous, paid such attention to detail, all the drivers/guides were punctual, courteous, and many went above and beyond expectations.
The hotels were all superb choices (except for the little issue at Hotel Esplendor – and even with regard to that, the supplier made immediate steps to rectify the problem, and to offer us the complimentary dinner as a “sorry”). It’s that responsiveness that means so much to a successful trip.
I could go on and on about specifics that were so memorable, but I really have to specifically compliment so many of our guides/drivers, many of whom I have already mentioned to you. I thought Fredriko and his driver in Buenos Aires were incredible; Hans in Montevideo went out of his way to make sure we got on board the ferry etc; then we met Margot in Cuzco and I felt like nothing could get any better – she was totally amazing! We hated to leave her! In Quito, Karla was wonderful, putting in extra time on her own to shorten our waiting time at the airport on departure. All the drivers we had were so punctual and so skilled at driving too. Jose, the tour manager in Argentina did so much for us too.
I could say more, but I think you get the picture. I would never hesitate to recommend you to anyone planning a trip such as this – you are definitely an outstanding person, and tour planner. If you are on TripAdvisor, please let me know – I would love to comment!
Thank you so very much.
Petra & Claudia – Tervuren Belgium | Kenya | April 2015
Dear Thierry, We are now in Masai Mara and will return to Belgium tomorrow. We would like the to let you know that we had a blast. Everything went very well so far and we are super happy. Not only that we saw the big five, we saw many many many other animals and all very close. Cheetahs walking around the car, lions playing very close to the car, elephants reaching out with their trunk to us.
So, we wanted to thank you for having put together this excellent safari and the good weather!
Very last, we are thinking about another Safari to South Africa in maybe 2 years time and will approach you for a programme when time is coming closer.
Petra and Claudia
Dianne R. Fort Fraser BC | Kilimanjaro Climb | Feb 2015
Hello Thierry. Thank you for organizing this experience. I had an awesome crew, and I know having the 8 days to complete the climb ensured that I would meet with success. I also am very happy that I did not do a night time ascent. I don’t think I would have liked going up using a headlamp. I saw so much spectacular scenery during the daytime ascent, and the guide and I were alone once we reached Uhuru peak. I feel very satisfied with the whole experience. Thanks so much!
Judy & Brook H – Chilliwack, BC | South Africa, Zambia, Rwanda & Tanzania | Feb 2015
Thank you Jen – you made a “trip of a life time” possible – my dream trip to Africa. Our best ever trip itinerary was detailed, well communicated and summarized beautifully in our final tour binder. We were met everywhere we travelled on time according to Jen’s plan, which made us feel both safe and special. Our guides were very knowledgeable, spoke fluent English, were excellent drivers, supplied us with bottled water, and had clean vehicles. Innocent, our Rwanda guide was all of the above & more – he was personable – all 4 of us thought he was special. Peter, whom we had for 8 days in Tanzania was even more fabulous – all of the above plus a sense of humor – now I’ve had to tell our boys we have one more boy in our family.
Jen did a top notch job! We experienced the beautiful scenery & feel of Cape Town and area, the spectacular wonder of Victoria Falls from both Zambia & Zimbabwe, the thrilling experience of looking into the eyes of a Mountain Gorilla on the Rwanda Gorilla trek, then came the thrilling experience of 8 wonderful days of riding in a land rover poking our heads out constantly spotting a new animal and taking 2006 photos as we did the game safari of the Northern Park Circuit of Tanzania and finally to finish we visited the beautiful, pristine beach in Zanzibar for some R & R before returning home.
Thank you again Jen – you made a “trip of our life time” possible. We will pass along your name & company along to anyone who will listen.
Craig H – Calgary AB | Mount Kilimanjaro Trek, Tanzania Safari & Zanzibar | Feb 2015
Thanks for the support! We had a wonderful trip and enjoyed every step. The guides and lodges exceeded our expectations in every way. Many thanks for all of the work you put in for us!
Pat C – Calgary AB | South Africa, Zimbabwe, Botswana & Tanzania |Feb 2015
We just had the most fabulous trip of our life to Africa. We were astounded by the sights and the number and diversity of animals we saw. Our accommodations were topnotch. The success of our trip is directly a result of the help we had planning the trip from Jen and her outstanding organization of the trip. Our itinerary was laid out so we understood where we were going, what to expect and where to go for help if we needed it. Jen did a lot of digging for information about places and accommodations to get us the trip that we wanted and not just a canned copy of someone else’s itinerary.
Esther L – Calgary, AB | Mount Kilimanjaro Trek | February 2015
Jennifer Lubey planned an amazing 12 day adventure in Tanzania for my daughter and myself. Having just returned in mid-February, we are still in awe that we had accomplished so much in 12 days – we climbed Mt. Kilimanjaro via the Machame 6 day/5 night route followed by a 5 day Safari in the Ndutu, Serengeti, and Tarangire Park regions. Jennifer is very professional and organized an itinerary that ensured that we had a “trip of a lifetime”. She is very knowledgeable about Tanzania and her recommendation to stay in a mix of lodges and tented camps allowed us to experience both. Although we loved Lake Masek Tented Camp, and the Serena Lodges at Lake Duluti in Arusha and Ngorongoro Crater, the Tarangire Safari Lodge was disappointing as the tented camp that we stayed in was not well maintained and we encountered an insect problem. Jennifer made sure that we were compensated for the stay, and it is nice to know that Heritage Safaris stands behind their clients. Her service is exceptional and I do not think that we would have received this level of service if we had booked our trip elsewhere. I would highly recommend Jennifer to my friends and family.
Wendy & Regan – Regina SK | Rwanda, Tanzania | Feb 2015
My husband and I recently returned from our amazing adventure to Rwanda and Tanzania co-ordinated by Jen Lubey from Heritage Safaris. Everything ran smoothly and we can’t thank Jen enough for her attention to detail in planning this trip of a lifetime.
We spent five days in Rwanda, eight days on safari in Tanzania and five days on the island of Zanzibar. We loved every minute of this trip, but if we had to choose our favourites it would be the hike to see the mountain gorillas in Rwanda and the Ngorongoro Crater in Tanzania. It’s still hard to believe that we were so close to the gorillas in their natural habitat! The vast numbers of animals we saw in the crater was staggering.All of our guides (Innocent in Rwanda, Peter in Tanzania and Omar in Zanzibar) were extremely knowledgeable and answered all our questions. Special thanks to Peter …. we had lots of laughs during our eight day safari!
We would highly recommend Jen Lubey and Heritage Safaris for travel to Africa!
Garth N – Calgary AB | South Africa, Zimbabwe, Botswana & Tanzania | Jan-Feb 2015
I wanted to thank you on behalf of Pat and I for what has been the vacation of a lifetime. I can’t tell you how much it means to go on a vacation of this magnitude, and have a stress free experience such as we had. This is primarily due to your efforts. The documentation, organization and advice provided an outstanding experience for us. The spreadsheet of contacts was invaluable and we never felt uncertainty in any phase of the considerable amount of travel involved in this trip. Your support groups in south and east Africa are outstanding, and I would like to extend my thanks to them as well. We shall never forget this experience and I have little doubt that this will prove to be the best trip of our lifetime, and we have you to thank.
Sarah & Kyle – Port Moody BC | Tanzania | January 2015
The safari was amazing. Peter our driver was very knowledgeable when it came to any questions we had about animals or Tanzania. His vehicle was well maintained and he was always ready and waiting for us at the start of the day.
Every location we stayed was great. I personally loved Ngorongoro Farm House but Lake Masek was Kyle’s favorite. But all the staff at each location were always so helpful and eager to please. We really felt like the service everywhere we went was top notch.
We would definitely recommend all the lodges we stayed in and would also recommend you to any friends or family looking to book a safari. Also as a side note we tried one of your restaurant suggestions in Cape Town (Balthazar) and it was very good!
Thank you so much for all your help in planning our safari and suggestions for South Africa. We truly enjoyed ourselves and will remember this trip for many years to come.
Sarah & Kyle H.
Maureen & Andrew – North Vancouver BC | Kenya | January 2015
Just wanted to tell you how incredibly wonderful this safari has been. I can’t begin to tell you everything we have seen and experienced. There was something really special every single day.
The camps were the best. We love Porini Camps and the Conservancies.
We feel honoured to have had the privilege to be guests there.
The people were so kind and welcoming and we learned a great deal. Our guides and drivers were so good it was unbelievable. They could see and hear everything and were so in tune to their environment. They knew exactly what they were doing. We enjoyed every one of them immensely. We made many friends here with the camp staff and guides and drivers
We also made many friends with people from the US ,Canada, England and Scotland as well as Italy and South Africa. We all had a great time.
If I had to pick one thing of the highlights it would have to be the curious cheetah cub that climbed into the back of the jeep with me to see what this was all about! (Porini Lion Camp – Masai Mara Reserve)
Maureen and Andrew
Jorge & Janine – New Westminster BC |Tanzania & Zanzibar | Oct 2014
This was one of the best experiences of our life time (and we have traveled quite extensively). More than we had hoped for! All the camps were wonderful and the people amazing. Tarangire in particular was like being in a vast zoo without fences or borders. The number of elephants, zebras, birds, wildebeest, gazelles and other creatures was outstanding. We saw everything we came to Africa for!! Every park was different and we enjoyed a new experience at each one: Thousands of Wildebeest crossing the Mara River with hundreds of Zebras, having a private plane pick us up due to an impassable bridge, snorkeling with wild dolphins off the coast of Zanzibar in the Indian Ocean, seeing a lion hunt a wildebeest, trekking/hunting with the last nomadic Wahadzabe tribe in Tanzania, having the whole camp sing a traditional happy birthday song while bringing out a cake, and having the wind in our faces as we stand taking in the amazing country and it’s incredible people. There was so much to experience and all of it great…the country, the people, the wild life, the beaches, the amazing camps and the yummy food. This did turn out to be our trip of a life time and we thank you Thierry for the all the hard work you did to put it all together.
Thierry, you deserve all the acumen for the trip being so exceptionally organized.
We look forward to a future trip to Africa…maybe Botswana?! Or a family trip in two years.
Jorge & Janine
Joni R. – Vancouver, BC | Peru | Nov-Dec 2014
Dear Jen, My recent trip to Peru doing the Salkantay 6 day trek and jungle visit surpassed my wildest expectations thanks to your detailed and seamless Itinerary! The impeccable mountain lodges made each day after a challenging hike a comfortable cultural experience. The guides were extremely knowledgeable and Peruvian food was the best! Thanks for your great coordination of the transfers as you juggled a lot! I couldn’t have asked for a better experience! Oh and the icing on the cake was Machu Picchu! The Incas were incredible engineers in the 16th century! So glad I saved some energy for Wayna Picchu 50 min hike at Machu Picchu! Next trip with you more trekking and the Galapagos!
Colin and Loreen – Calgary, AB | Rwanda, Tanzania, Zimbabwe, Botswana & South Africa | Oct 2014
Hi Jen, Thanks for organizing such a fantastic and unforgettable trip! From our arrival in Rwanda to visit the mountain gorillas and then through Tanzania, Victoria Falls, Chobe and finally Capetown, everything went unbelievably smooth. We could not have asked for a better planned and orchestrated 25 day trip. Our accommodations were amazing and the guides knowledgeable and friendly. Would like to give special thanks to our guides Charles (Far Horizons) and Peter M. (Sunny Safaris). We saw everything we wanted to see and more. We would definitely not hesitate to recommend Jen and Heritage Safaris to plan your trip to Africa.
Randy B. – De Winton, AB | Rwanda, Tanzania, Zimbabwe, Botswana & South Africa | Oct 2014
Hi Jen, The trip was fabulous. My wife and I recently traveled to Africa on a trip organized by Jen Lubey from Heritage Safaris. It was exceptionally well organized, right from the outlines and discussions well in advance of the trip, to all the details during the trip. Our trip was 23 days, through 5 countries, and involved several flights and guide co-ordinations. There was not one hiccup in the arrangements.
Of particular challenge on our trip was my wife’s ankle, which she fractured in Amsterdam on our way to Africa. She was on crutches the rest of the trip. Africa is not particularly easy to get around on crutches. We advised Jen, who contacted all of our lodges, camps, hotels to arrange for accommodation as close to the lobby/restaurant as possible. As some of the tented camps are spread over large areas, this was invaluable. A highlight of our trip was the gorilla trek in Rwanda. This involves some fairly steep hiking through the jungle. Jen arrange to have four trekkers and a pole stretcher (complete with pillows) carry my wife on their shoulders to see the gorillas.
The driver/guides we had were excellent. Especially Peter Mmbando from Sunny Safaris, who we had for 6 days in Tanzania. We enjoyed all our accommodation selections, particularly The Elephant Camp in Zimbabwe.
Through design, the front end of our trip was busier, with more travel. We slowed thing down towards the end and spent 4 days in Cape Town, which was a wonderful way to finish the trip.
Ian and Judy – Calgary, Alberta |Botswana, Zimbabwe, Tanzania & Rwanda | Oct 2014
Hi Jen, Our Dream Africa trip: For our 30th Wedding Anniversary we decided on a dream trip to Africa which we have never been to before. We had some thoughts on where we would like to go and what to do but no idea on how to make it happen even though both my wife and I are well travelled.
We met Jen Lubey from the Heritage Safari Company who took time to listen to what we wanted, in fact we met several times, and she took our wishes and made them into a trip of a lifetime.
Everything was extremely well planned and our African guides in the different locations were extremely knowledgeable and friendly, with a special mention for Peter M from Sunny Safaris in Tanzania who ended up being more of a friend than a driver/ guide. All of them went out of their way to ensure that we had a great experience.
We really appreciated that the entire trip was extremely well planned, all of our questions were answered and we were given lots of information prior to our departure. Jen was always available to answer all our questions, no matter how small.
Both Judy and I would have no hesitation in recommending Jen Lubey and Heritage Safari Company to anyone planning a trip to Africa.
Pat and Keith G. | North Vancouver | Kenya – Tanzania – Zanzibar | Oct 2014
Just wanted to let you know how much we enjoyed our trip. It far exceeded our expectations. We saw and experienced so much it was hard to take it all in. I think one of the many highlights was staying in the tented camps. I’m so glad we decided to give it a try. Our guides were terrific and everything went so smoothly and as planned. And you were right about there being so many animals. I don’t think we missed anything! We really enjoyed the Blue Bay Beach Resort and the chance to relax. The staff there were exceptional. So thank you so much for planning it all for us.
Alan, Pauline, Steve, Edie, Maria | Kenya-Tanzania Escorted Safari | Sept 2014
We just wanted to say thank you again, to everyone for an extreme not bad (i.e. terrific) trip. It really was the experience of a lifetime and you guys were certainly part of that. It was great to share the experience with you all and I appreciate that sometimes we saw things through difference lenses which contributed to making the experience that much richer. A special thank you to Thierry – you really put an amazing trip together and we were very fortunate in having you accompany us. Alan.
I agree with Alan, this was one of the most “not bad” experiences of my life. I checked and only gained a couple of pounds. Great trip, great people and great itinerary. Edie and I are so glad we chose the escorted package, Thierry. We can’t imagine Africa with out you. Next time you see James and Augustine, please thank them for doing a great job. Now onto editing a thousand photos. Thanks again everyone. Steve.
Steve O. Vancouver BC | Kenya – Tanzania – Uganda – Kilimanjaro – Victoria Falls – Cape Town | Aug 2014
Hi Thierry – Wow – what a fantastic trip, truly a trip of a lifetime, from start to finish!! So many incredible memories from so many amazing experiences it’s hard to think of highlights (there are so many). And everything went so smoothly, so smoothly that we joked that it’s unlikely the same feat could have been pulled off in North America! Everything from the guides (Godwin in Tarangire, Lake Manyara and the Ngorongoro Crater; Deus from Bushtops in the Serengeti; and Penda and Prosper from Nature Discovery on Kilimanjaro), to the accommodations (all were excellent but Bushtops and the Royal Livingstone in Victoria Falls were standouts for me), to the meals, to the transfers (not one glitch!) to the experiences themselves (so many animals on safari, getting close to the gorillas in Uganda, reaching the summit of Kilimanjaro, swimming in the Devil’s Pool at Victoria Falls, relaxing and exploring lovely Cape Town at the end) were exceptional and all the people we encountered were warm, friendly and very professional. I hope I have the opportunity to plan another trip to Africa with you and Heritage Safari in the future – many thanks!!