Barbara & Glen A – Red Deer, AB | Ecuador & the Galapagos | November 2016

Do you want a unique, individualized and worry-free “trip of a lifetime”? We highly recommend Jennifer Lubey, Tour Specialist with Heritage Safari. We have booked three trips with Jennifer and each one has been an amazing adventure and exceeded our expectations. Our most recent trip was to the Galapagos Islands with our 13 year old grandson. The islands with their variety of wildlife, the family tour and the tour supplier, the guides and staff, and the activities available; all arranged by Jennifer, made this a perfect trip. Jennifer:
Communicates well with her clients. She finds out what her clients’ needs and wants are and offers options for how to meet them based on her clients’ stated budget.
Uses reputable suppliers, guides, drivers and accommodations as she visits all periodically and keeps in contact with them, updating when needed.
Keeps frequent contact with her clients making sure there are no surprises.
Completes a thorough itinerary, with all details, such as accommodations, activities, and costs.
Answers and responds to any questions promptly and efficiently.
Gives explicit direction for what is required from the client.
Has a gift to attend to the many details required in arranging such tours.
Is available if any concerns come up while on tour.
Follows-up after the tour to get her clients’ feedback and any suggestions are welcome.

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