Heather & Cal C. Calgary, AB | Argentina, Uruguay, Peru & Ecuador |May 2015
Hi Jen , We want to thank you so very much for everything you did to make our trip to South America so wonderful. I know we were “difficult” for you in the planning stages, with all our waffling back and forth, etc. But in the end we are so glad you persevered with us and made everything work out.
It would be difficult to name a highlight of our trip, everything was wonderful. We have travelled a lot, but have to say this was one of the best planned trips we have ever done, with such attention to detail. Given that your South American suppliers were new to you, I have to say you chose well. Each one was very meticulous, paid such attention to detail, all the drivers/guides were punctual, courteous, and many went above and beyond expectations.
The hotels were all superb choices (except for the little issue at Hotel Esplendor – and even with regard to that, the supplier made immediate steps to rectify the problem, and to offer us the complimentary dinner as a “sorry”). It’s that responsiveness that means so much to a successful trip.
I could go on and on about specifics that were so memorable, but I really have to specifically compliment so many of our guides/drivers, many of whom I have already mentioned to you. I thought Fredriko and his driver in Buenos Aires were incredible; Hans in Montevideo went out of his way to make sure we got on board the ferry etc; then we met Margot in Cuzco and I felt like nothing could get any better – she was totally amazing! We hated to leave her! In Quito, Karla was wonderful, putting in extra time on her own to shorten our waiting time at the airport on departure. All the drivers we had were so punctual and so skilled at driving too. Jose, the tour manager in Argentina did so much for us too.
I could say more, but I think you get the picture. I would never hesitate to recommend you to anyone planning a trip such as this – you are definitely an outstanding person, and tour planner. If you are on TripAdvisor, please let me know – I would love to comment!
Thank you so very much.