Michelle L. and Patrick C. – Toronto ON | Tanzania – Kilimanjaro Trek – Zanzibar | Dec 2010
We planned our 3 week long safari / Kilimanjaro climb / Zanzibar vacation through Thierry at Heritage Safaris. Despite being located out of the province, we had a very easy time keeping in contact with the Vancouver based company. Thierry made himself very accessible through email & telephone (he even answered voice mails / emails on the weekends). Thierry was extremely helpful during the (long) planning process. He was sensitive to our requests & needs, especially those to do with budgeting & scheduling (being a teacher, I had very little flexibility in our departure & return). We were thoroughly impressed with Thierry’s attention to detail, his ability to meet our requests & his invaluable advice based on several years of experience. We were pleased with Heritage Safari right from the get-go & about a week before the trip we actually worried that Thierry might’ve set the bar too high & thought ‘what if the trip doesn’t live up to the hype & expectation’!! We were very very pleasantly surprised to find that this was definitely not the case! Thierry called us a few days prior to our departure to see if we needed anything / had questions / offer great tips & pointers. When we arrived at our first lodge, we found a letter from Thierry wishing us a great adventure. All of our guides were extremely friendly and had a so much knowledge to share…I did not expect to learn so much on this trip! Above all, we really appreciated that the entire trip was extremely well planned & organized…EVERYTHING went according to schedule (& we all know how often that actually happens)!